Customer support to internal and external Finnish customers in a responsive, efficient and effective manner.

Job Holder Requirements

· Fluent Finnish
· Knowledge of products (training provided)
· Knowledge of technical systems like H-SMS, Siebel, Oracle, various financial systems (training provided)
· Knowledge of MS Desktop packages (word, excel, ms mail)

Skills

· Able to communicate clearly on the telephone
· Uses good summarising and questioning skills to clarify issues and ensure understanding
· Able to maintain an effective conversation in a conflict situation and move the conversation to mutual resolution
· Works in a structured manner
· Detail focused
· Able to prioritise and work on multiple issues simultaneously
· Works constructively in a team