Finnish OR Danish spkg Telesales Agents
£18,973.02 (including London Weighting) + Salary progression scheme + Benefits
12 Months Contract (great possibility to get a permanent role)
North West of London



PLEASE APPLY ONLY IF YOU HAVE SIMILAR EXPERIENCE.


Our client, an International Airline company, is seeking to appoint some Telesales Agents with English AND Finnish OR Danish to work as part of a dynamic multilingual team. The successful candidate will provide effective handling of all incoming telephone calls from individual clients and travel agents, in line with the company's service standards and to sell the company's products to targets set by the market place.



Responsibilities:

• Answering all telephone calls to the company Service Standards
• Using the company computerised reservation system to make telephone sales
for individual clients
• Promoting the company products in order to generate revenue
• Assisting clients with after-sales service e.g. change of reservation
• Answering to customer emails
• Proposing additional services and information to clients to enhance customer
service and loyalty.
• Providing service and assistance to the Travel Trade e.g. Travel Agent.
• Assisting with in-house training of new staff when required.
• Assisting in specific projects as required by Management
• Promoting good working relationships with all employees and clients of the
company.

Requirements:


• Fluent in English AND Finnish OR Danish
• Excellent listening skills
• Computer literate – Windows
• Sales Skills
• Excellent customer service over the phone – finding solutions to help the
clients
• Experience of dealing with clients either over the phone or face to face

If you have not heard from us within 48 hours you have not been successful. We thank you for your interest. For more positions please register on the Kerr Multilingual website.


VC1003422