Purpose of role

This position works as part of our multi-lingual Content team based at Rayners Lane. You will play a key role in ensuring the Finnish version of ladbrokes.com is consistently and effectively promoting the Ladbrokes products and services to the target markets. You will also manage the customer queries from our Finnish customers.

Position Description

Main / Specific Responsibilities

Ensuring the Finnish version of Ladbrokes.com is up-to date.
Answering customer queries from Finnish customers via e-mail.
Carry out ad hoc translations for Ladbrokes Casino, Sports and Games.
Prioritise sporting events in order of importance in your geographic area and promote accordingly.
Reviewing our online products against those of our competitors and ensuring Ladbrokes.com is responsive to the needs of the relevant market.
Ad hoc tasks to support the smooth running of the department.

Key Skills & Experience

We are looking for applicants who have a general interest in sports and betting, as well as experience of working in a customer service environment.
Must be bilingual in Finnish and English and be able to use a Windows operating system.
Able to demonstrate good interpersonal skills to enable effective working relationships to be established.
The successful candidate will be required to work as part of a roster pattern, 21 hours per week, 3 days out of 7; therefore a flexible approach is necessary.
Preferably experience in a customer service background. (Both phone and e-mail would be an advantage, but not a must)
Basic understanding of computer packages

Candidate Requirements

Essential Competencies

Planning and Organising:
Prioritises tasks to make best use of time and resources.

Leadership and Resilience:
Demonstrates flexibility and the ability to change the way things are done.

Commercial Awareness:
Encourages focus on delivery of products and service.

Interpersonal & Communication skills:
Takes account of the needs of those he/she is communicating to.

Planning and Organising:
Manages the workload in an effective way.

Desirable Competencies

Commercial Awareness:
Demonstrates knowledge of what’s going on inside the business.
Demonstrates understanding of the business environment.

Drive & Tenacity:
Displays a high level of personal energy, drive and enthusiasm.