Multilingual German Customer Service Representative

Location: Lancashire

Ref: AL31

Our Client, a multinational company is seeking to recruit a Multilingual Customer Service Representative for their offices in Lancashire

Job Role

• To undertake the customer service activities relating to all Sheet & Composites sales.
• Control of the Company’s exports ensuring compliance with appropriate national and international regulations.
• Work in accordance with the quality procedures detailed in the sales office procedures manuals
• Consistently deliver the Customer Service Key Performance Indicators in terms of
CSR, reason codes, Invoice accuracy, Complaints due to CSR error
• Ensuring any occasions of flexibility are recorded on the supply chain database
• Helping identify savings in cost to serve without reducing on time delivery
• Producing regular market report to highlight current activity opposite key customers
• Accept and place customer orders in SAP
• Work closely with the Regional Distribution Centre to ensure the order is either delivered or that the customer is notified of any changes in a timely and professional manner
• Work with the Credit Controller to ensure effective control of overdues. Use key processes in place to ensure over dues are not caused by invoice error
• Ensure forecasts are received from customers / agents on time and submitted to the Sales Planning Co ordinator. Throughout the month monitor orders received against forecast and chase any shortfalls in orders. Report reasons for shortfalls/excesses to the Sales Planning team.
• Work with Quality Improvement Team to ensure complaints are resolved in a timely manner & customer receives feedback.
• Handle customer enquiries by fax, phone or e mail.
• Take part in customer visits with Sales Professional and help to arrange customer visits.
• Cover for other CSR’s.
• Ensure compliance with all HM Customs & Excise requirements in accordance with the customer service Customs manual
• Ensure CSR owned data within commercial & supply chain database is up to date at all times.

Essential qualifications and experience:

• Fluency in written and spoken English
• Fluency (written and spoken) in German plus another European language. These languages must be native or near native level and competency will be tested in a pre-selection telephone interview. Please do not forward candidates who do not meet the language criteria.
• Previous customer service/commercial experience
• Computer literacy (Microsoft packages)
• Excellent interpersonal skills - face to face and on the telephone
• A self starter who must be able to work to tight deadlines without supervision
• Well organised with a structured approach to work
• Good communication skills and attention to detail

The job entails dealing with a variety of cultures, occasionally with language problems, requiring human skills. The various time zones make communication difficult.

We are looking for a dedicated Customer Service Professional with the required skills and experience who want to be part of a global company that is dedicated to excellence and continuous improvement.
In return we our client offers a starting salary of £22k - £23500 depending on experience, 25 days holiday, BUPA and pension scheme.

To apply for this role please contact 0845 226 4748 and or email your CV to


Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk