German Speaking Service Desk Analysts

Ref: PL5020

Location: Glasgow

Our client, a leader in its field, is seeking to recruit German Speaking Service Desk Analysts for their offices in Glasgow.

Job Role

You will perform first line telephone and e-mail support including analysis, diagnosis and resolution of desktop, laptop, printer and telephone problems, and where possible recommend and implement corrective solutions.

Key Responsibilities:

• To provide support for firm staff whether located at in home office or client site.
• To provide telephone support on desktop, laptop, PDA, printers, telephones and any other emerging technology and related system issues.
• To provide Windows XP, MS Office, Lotus Notes and industry specific software support and basic user administration as required in order support the user-base.
• To accurately maintain and update the call logging system in the course of undertaking such support.
• Active management of the existing support calls in the call logging system in order to provide a first class support service to the user-base.
• To contribute to the continuing development and maintenance of the knowledge database with the aim of increasing the technical skills of the wider team.
• To establish and maintain productive working relationships with the wider IT TEAM community
• Proactively work as a member of a team
• Maintain individual performance targets

The Candidate

Necessary:
• Fluent in German and English
• Previous customer service experience
• Previous technical support experience
• Excellent communication skills, especially in telephone techniques
• Self motivated and directed, with ability to prioritise and execute tasks in a high Pressured environment.
• Very broad technical knowledge on a wide range of products
• A strong orientation toward the customer service industry gained from previous role
• Proven analytical and problem solving ability.
• Keen attention to detail and accuracy.

Desirable:
• Proven 1st line desktop support experience.
• Holding or working towards formal technical qualification(s).
• In-depth knowledge of standard business applications (e.g.,Microsoft/Lotus/etc).

Salary: £17,000 - £20,000 depending on skills and experience
Full time hours 37.5 per week
Prepared to cover a varied shift pattern between the hours of 7.00am to 8.00pm.

To apply for this role please email your CV to or call: 0845 226 4748

Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk