Bloomberg - French Speaking Global Customer Support Representative

Employment Type: Permanent
Location: New York - New York, United States of America
Salary: Excellent
Name: Bloomberg
Posted: 22-05-2012
Code: 32320
Languages:
English, French

The Role:

The Global Customer Support Department provides 24/7 telephone support to our clients. The aim of the department is to provide a superior client experience as a front line resource to our business. Our model follows the sun so that we always have 2 global customer support centers open at all times providing seamless service. We also provide multi-lingual support to our clients.

This department has an exciting entry level position for candidates seeking a challenging customer focused opportunity. In this support role, you will gain a comprehensive introduction to our products and services, our clients, as well as insight into the global financial markets. Our fast-paced environment commands excellent multi tasking and problem solving abilities. Good communication and interpersonal skills are key to continued success in this role.

Duties will include but are not limited to providing superior customer service to our clients on inbound phone calls, transferring customer calls to appropriate staff, as well as identifying, researching and resolving customer issues using proprietary company software.

Qualifications:

- 0-2 years experience
- Fluency in English and French is a must, verbal and written
- Strong telephone etiquette and a professional demeanor
- Excellent verbal and written communication skills
- Multi-tasking skills and ability to remain effective and patient under pressure
- Strong problem solving and prioritization skills
- Ability to be a team player as well as work well independently
- Ability to work weekends and holidays
- College degree preferred

**Please note when you click on the apply button you will be redirected to Bloomberg’s career site where you will need to complete the online application in order to be considered for this role, you will also need to select “ Top Language Jobs” in the how you heard about us section **