For years Teleperformance has given stability and peace-of-mind both to our employees and customers. Through our various service lines we interact with millions of people when they are in need, helping them to overcome the obstacles in everyday life.
Our customer service representatives are critical to that effort. They serve as our voice, and ensure our customers get what they need!
It is worth hiring the best when it comes to Customer Service.
In return we provide a great work experience to our customer service representatives by giving them among others:
International modern working environment
Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader etc.
Extra Payment for Overtime, Sundays and Greek Holidays (75 %)
Extra Payment for night shifts (25%)
Monthly performance Bonus
Bonus of referring new colleagues
Interactive activities within a fun team: team-building, excursions, themed parties, sport events, talent pageants etc
Great relocation package: Airplane Tickets/ Transportation from Airport/
2 Weeks Free Accommodation
Special Discounts & Offers for all employees
Paid training using the latest technology
Ongoing IT and Soft skills training provided by our specialists keeping you updated
2 Extra salaries per year ( Christmas / Easter- Summer)
Casual dress code
In-House doctor and examination center
Free Greek courses
Employee Relations team to help new hires integrate in the Greek lifestyle and culture
Take advantage of our company’s benefits if you are :
Fluent in both Dutch and English!
Familiar and interested in new technologies
Customer + Goal oriented
Attentive employee with enhanced soft + communication skills
Capable of multitasking + managing time effectively
Your role is to:
Answer inbound calls/deal with customers either by telephone, chat or email.
Identify and evaluate customers’ needs to achieve satisfaction.
Prioritize and schedule problems.
Provide accurate, valid and complete information by using the right tools.
Handle properly complaints and provide appropriate solutions within the time limit and follow up to ensure resolution.