Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”
There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.
Contact Specialist EMEA with Dutch
Full time permanent contract
The HR/Procurement Contact Specialist will work to resolve global client HR inquiries, concerns and issues regarding processes and policies through phone, fax, email, web-form, and chat. This person works to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system. This person supports J&J employees and community regarding all HR inquiries related to employee programs and services, policy, process, and procedures including technology navigational support and works with the HR Contact Center Team Lead on escalations.
What will you be doing:
Receiving inbound inquiries from J&J employees via multiple channels (phone, email, fax, web-form, chat), clarify the need, answer the inquiries and assist in the resolution of concerns.
Accessing enabling technology to complete client inquiries and transactions.
Fully documenting all cases in case management application.
Escalating complex transactions for resolution or contact with third party vendors as appropriate.
Escalating client service issues to Contact Center Team Lead, supervisor or manager as necessary.
You are the ideal candidate for us if you:
are fluent in Dutch and English
have a great customer focus and excellent customer service skills
have strong organization skills and attention to detail
have strong written and verbal communication skills
are computer literate with knowledge of common office software
are an enthusiastic team player with a strong drive to create a positive work environment
can start on 1st September
These positions come with the following benefits:
An exciting and challenging job in a prestigious international healthcare company
Highly professional job environment in the center of Prague
Continuous training opportunities & Cooperation on internal projects
Friendly and supportive team members and management
Motivating financial remuneration and yearly financial bonus based on performance
5 weeks of vacation, Free yoga, running and body forming lessons, Access to a gaming lounge and rest zone, Sickdays, Home office, Meal vouchers, Covering of public transportation costs, Life and pension insurance, Fresh fruits and refreshment in workplace, etc.
If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV in English. Thank you for considering Johnson & Johnson as the next step in your career.