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Dutch and French speaking Customer Service Representative

2010-09-03 00:00:00

Title: Dutch and French speaking Customer Service Representative
Salary: 16,000
Location: West London - London, United Kingdom
Languages: English, Dutch, French
Posted: 3rd Sep 2010

Description:
Who We Are:
We are part of Bertelsmann AG and are a company whose values Partnership, Entrepreneurship, Creativity and Citizenship - guide the actions of every member of our team, and serve as a source of pride. They are a reflection of our determination to provide superior solutions to all of our global clients. We�re a company whose strategy is built on growth, a business model focused on customer specific solutions and our arvato DNA � our strengths: Innovation, Customer Focus, Performance and People

What we need from you?
We�re looking for a Customer Service Representative who can speak fluent Dutch and French to be the first point of contact for our client�s members. Our focus is to provide members with a first class customer service exceeding their expectations every time!
You should be proud of your past successes and seem to achieve them effortlessly in part because your interpersonal and attention to detail skills are so great. You have exceptional written and verbal communication skills and your dependability and enthusiasm exceeds expectations, which makes you a perfect fit for an arvato Customer Service Representative position.

Key Responsibilities & Accountabilities include:
�Receive inbound enquiries on behalf of our client from Europe, Middle East & Africa
�Respond to members queries in a timely, polite and courteous manner
�Work to and understand team SLAs and exceed personal KPIs
�Display understanding and knowledge of the client�s products and services
�Share information with your team members
�Handle professionally membership service enquiries, payments and any follow up issues
�Liaise between members, the client & team to achieve excellent communication
�Escalate any customer complaints/issues in a timely and efficient manner
�Handle written correspondence, e-mail/white paper, in timely and effective manner
�Provide administrative support to the team

Experience and Skills Required:
�Proven customer service experience
�Excellent written and spoken linguistic ability in Dutch, French and English
�A positive and customer focused attitude
�Ability to think on your feet, to multitask and use your own initiative
�Attention to detail
�Well-developed listening skills
�Team player, in tune with the aims and objectives of the team, working to team goals and supporting other team members
�Flexibility, understanding cultural differences

Danish Customer Service Representative

2010-09-03 00:00:00

Title: Danish Customer Service Representative
Salary: �13520 - �16000
Location: Belfast - Northern Ireland, United Kingdom
Languages: English, Danish
Posted: 3rd Sep 2010

Description:
DANISH SPEAKING Customer Service Representative

Our Danish team specialise in all areas of Customer service with one of Europe's finest automotive clients, supporting calls and emails from customers & car dealerships.

As a Customer Service Representative you will be a Brand Ambassador for the Nissan, the major automobile manufacturer. Highly motivated, enthusiastic, sales / target driven and fully focussed on delivering results. You will be the first point of contact in our Front Office Operation for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills and sales ability to ensure our customers are highly satisfied. This could be as a result of resolving any queries or concerns the first time they call, or recognising cross sell or up-sell opportunities that would benefit the customer.

Customer acquisition, retention and driving loyalty are at the heart of this role so you must be professional and have the ability to be confident, assertive and engaging when dealing with all potential and existing Customers.

Essential criteria:
� Fluency in English/Danish written and verbal communication skills
� Previous experience in customer service / customer acquisition / up selling
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Excellent telephone manner including competent questioning skills.
Rewards
� Exciting starting salary + very interesting performance bonuses!
� Potential for rapid advancement in many fields, and throughout 17 countries!
� Continuous paid training on the latest technology
� Private Health Insurance
� 25 days holiday entitlement + extra entitlements
� Discounted local gym membership
� Free Parking, close proximity to city centre by bus or train
� Death in service Benefit (annual salary x 4)
If you like challenges and are highly motivated for delivering results, this is the perfect job for you!

German speaking Customer Service Representatives

2010-09-02 00:00:00

Title: German speaking Customer Service Representatives
Salary: up to 18,500
Location: West London - London, United Kingdom
Languages: English, German, Spanish
Posted: 2nd Sep 2010

Description:
Who We Are:
We are part of Bertelsmann AG and are a company whose values Partnership, Entrepreneurship, Creativity and Citizenship - guide the actions of every member of our team, and serve as a source of pride. They are a reflection of our determination to provide superior solutions to all of our global clients. We�re a company whose strategy is built on growth, a business model focused on customer specific solutions and our arvato DNA � our strengths: Innovation, Customer Focus, Performance and People

What we need from you?
We're looking for a German speaker who is great on the phone and who is a serious multi-tasker. Your ability to listen and truly hear what's being said makes you a certified problem-solver. Always ready to lend a helping hand, you easily share your supportive nature with those around you.

You're proud of your past successes and seem to achieve them effortlessly in part because your interpersonal and attention to detail skills are so great. You have exceptional written and verbal communication skills and your dependability and enthusiasm exceeds expectations, which makes you a perfect fit for an arvato Customer Service Representative position.

What does the role entail?
As a Customer Service Representative (CSR) you will be first point of contact for existing customers and prospects to Saab. You will be expected to represent the Client professionally at all times, ensure future customer interest and provide callers with a first class service exceeding both Saab and caller�s expectations. CSRs are on the front line of arvato Loyalty Services� business and are responsible for the outside world�s impression of Saab.

Essential Experience
�Proven experience in a fast-paced customer service environment
�Ability to speak fluent German
�Able to communicate clearly, fluently and accurately by telephone and email, and able to build rapport with customers
�Able to think on feet and prioritise workload
�Well-developed listening skills
�Strong team player
�Flexible approach to work, eager to take on additional tasks and responsibilities
�Able to innovatively solve problems
�Experience of IT systems such as Microsoft Word, Excel and the Internet

What Are You Waiting For?
With so many opportunities within so many disciplines, there�s certain to be a position that�s just right for you at arvato Loyalty. Send your CV and covering letter to our Recruitment Team today!

�arvato Loyalty is an Equal Opportunities Employers, Embracing Diversity in the workplace�

Norwegian Customer Service Representatives

2010-09-02 00:00:00

Title: Norwegian Customer Service Representatives
Salary: 13520/year + bonus (average 16000/year) + Relocation Package
Location: Belfast - Northern Ireland, United Kingdom
Languages: Norwegian
Posted: 2nd Sep 2010

Description:
Relocation Package, including your first 4 nights in Belfast in a City centre Hotel, we will assist with setting up a bank account, National insurance number and assist with finding accommodation via local landlords, we will even reimburse your expenses to a maximum of 150 EURO.

Our Nordic team specialises in all areas of Customer service with one of Europe's finest automotive clients, supporting calls and emails from customers & car dealerships.

As a Customer Service Representative you will be a Brand Ambassador for the client you are supporting, highly motivated, enthusiastic, sales / target driven and fully focussed on delivering results. You will be the first point of contact in our Front Office Operation for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills and sales ability to ensure our customers are highly satisfied. This could be as a result of resolving any queries or concerns the first time they call, or recognising cross sell or up-sell opportunities that would benefit the customer.

Customer acquisition, retention and driving loyalty are at the heart of this role so you must be professional and have the ability to be confident, assertive and engaging when dealing with all potential and existing Customers.

We will highly value candidates with
� Fluency in written and spoken NORWEGIAN
� English Advanced/ Proficiency Level.
� Previous experience in a customer service / technical support
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Excellent telephone manner including competent questioning skills
� Experience of working to a high quality assurance standard within a target driven environment

What's more?
Working for TeleTech can be summed up in one word� Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.

Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunity that awaits you at TeleTech visit our recruitment website at www.HirePoint.com.
How to apply Online and via this link http://www.hirepoint.com/apply-now?site_lan=en

� �13520/year + 15% bonus (average �16000/year)
� RELOCATION PACKAGE
� Continuous paid training on the latest technology
� Private Health Insurance
� 25 days holiday entitlement + extra entitlements
� Discounted local gym membership
� Performance bonuses
� Potential for rapid advancement in many fields, and throughout 17 countries!
� Free Parking, close proximity to city centre by bus or train

Portuguese/French Customer Service Representatives

2010-09-02 00:00:00

Title: Portuguese/French Customer Service Representatives
Salary: 6.00-6.50p/h
Location: Belfast - Northern Ireland, United Kingdom
Languages: French, Portuguese
Posted: 2nd Sep 2010

Description:
Relocation Package, including your first 4 nights in Belfast in a City centre Hotel, we will assist with setting up a bank account, National insurance number and assist with finding accommodation via local landlords, we will even reimburse your expenses to a maximum of 150 EURO.

Our Nissan teams specialises in all areas of Customer service with one of Europe's finest automotive clients, supporting calls and emails from customers & car dealerships.

As a Customer Service Representative you will be a Brand Ambassador for the client you are supporting, highly motivated, enthusiastic, sales / target driven and fully focussed on delivering results. You will be the first point of contact in our Front Office Operation for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills and sales ability to ensure our customers are highly satisfied. This could be as a result of resolving any queries or concerns the first time they call, or recognising cross sell or up-sell opportunities that would benefit the customer.

Customer acquisition, retention and driving loyalty are at the heart of this role so you must be professional and have the ability to be confident, assertive and engaging when dealing with all potential and existing Customers.

We will highly value candidates with
� Fluency in written and spoken French/Portuguese
� English Advanced/ Proficiency Level.
� Previous experience in a customer service / technical support
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Excellent telephone manner including competent questioning skills
� Experience of working to a high quality assurance standard within a target driven environment

Competitive Benefits Package
We offer a comprehensive and competitive benefits package consistent with country statutory requirements, including:
� Performance Bonuses
� Continuous paid training on the latest technology
� Private Health/Medical Insurance
� Private Pension
� On site canteen
� Fair care scheme
� Life assurance
� Eye Care Reimbursements
� Dental Plan
� 25 days holiday entitlement + extra entitlements
� Discounted local gym membership
� Potential for rapid advancement in many fields, and throughout 17 countries!
� Free Parking, close proximity to city centre by bus or train
What's more?
Working for TeleTech can be summed up in one word� Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.

Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunity that awaits you at TeleTech visit our recruitment website at www.HirePoint.com.
How to apply Online and via this link http://www.hirepoint.com/apply-now?site_lan=en

Benelux Customer Service Representative - The Netherlands

2010-09-02 00:00:00

Title: Benelux Customer Service Representative - The Netherlands
Salary: �1559 + Shifts allowance
Location: Limburg - The Netherlands
Languages: English, Dutch, French
Posted: 2nd Sep 2010

Description:
Talent Search People is a European recruitment agency based in Spain. We focus on Sales, Multilingual Speakers, IT & E-Commerce and Finance professionals.
As well we are focusing on the International market and we have different positions available in The Netherlands.

About our client:

Important multinational company in the automotive sector, with a Customer Assistance Centre in Maastricht, since 1998. It is the central point of contact for Europe, taking care of the needs of current and prospective customers.
The company has a multicultural environment with over 40 different nationalities and more than 600 employees to give customers personal assistance in their own language.
Some of the services are available 24hours, seven days per week.

Job role:

As a member of a multilingual and multicultural company, with a supportive and friendly environment, you will be responsible to answer the incoming calls from customers requiring roadside vehicle assistance, within the �Service 24h�.

With the objective to ensure the vehicle mobility as soon as possible, your main responsibilities are:

- Answer incoming calls from customers requiring assistance

- Introducing all the information in the internal CRM system

- Tracking and escalating the incidents properly, in case the problem can�t be solved by you.

Requirements:

Language skills:
- Fluent in Dutch and French (written and verbal skills required)
- Good knowledge of English (written and verbal skills required)

Qualifications:
- Superior vocational training and/or college.

Experience:
- Previous experience in a similar Customer Care role is highly valued

IT skills:
- Proficient in Microsoft Office package

Soft skills:
- Knowledge of Benelux geography
- Advanced negotiation skills
- Good understanding of customer satisfaction
- Team player
- Open-minded to a diversity of cultures
- Ability to prioritize, analyze, plan and coordinate on high volumes

The offer:

- Contract: one year contract + renewal

- Salary: � 1559 gross per month (based on 35 hours a week average) + shift allowance based on actual worked hours.

- Working hours: 35 hours / week, with scheduling Monday to Saturday between 8.00-22.00.
- Flexibility with shifts is mandatory as it is a department open 24hours a day / 7 days a week

- Extensive Social Benefits package, including as relocation package, canteen, travel cost and many others.

If you are interested, please sent your CV to Charlotte Stax cstax@talentsearchpeople.com or call
0034 93.265.67.26 and ask for Charlotte.

Visit our website: www.talentsearchpeople.com where you can register your profile and keep informed about the open positions.

UK Customer Service Representatives - The Netherlands

2010-09-02 00:00:00

Title: UK Customer Service Representatives - The Netherlands
Salary: �1559 + Shifts allowance
Location: Limburg - The Netherlands
Languages: English
Posted: 2nd Sep 2010

Description:
Talent Search People is a European recruitment agency based in Spain. We focus on Sales, Multilingual Speakers, IT & E-Commerce and Finance professionals.
As well we are focusing on the International market and we have different positions available in The Netherlands.

About our client:

Important multinational company in the automotive sector, with a Customer Assistance Centre in Maastricht, since 1998. It is the central point of contact for Europe, taking care of the needs of current and prospective customers.
The company has a multicultural environment with over 40 different nationalities and more than 600 employees to give customers personal assistance in their own language.
Some of the services are available 24hours, seven days per week.

Job role:

As a member of a multilingual and multicultural company, with a supportive and friendly environment, you will be responsible to answer the incoming calls from customers requiring roadside vehicle assistance, within the �Service 24h�.

With the objective to ensure the vehicle mobility as soon as possible, your main responsibilities are:

- Answer incoming calls from customers requiring assistance

- Introducing all the information in the internal CRM system

- Tracking and escalating the incidents properly, in case the problem can�t be solved by you.

Requirements:

Language skills:
- Native English

Qualifications:
- Superior vocational training and/or college.

Experience:
- Previous experience in a similar Customer Care role is highly valued

IT skills:
- Proficient in Microsoft Office package

Soft skills:
- Knowledge of Benelux geography
- Advanced negotiation skills
- Good understanding of customer satisfaction
- Team player
- Open-minded to a diversity of cultures
- Ability to prioritize, analyze, plan and coordinate in a high data volume environment

The job offer:

- Contract: one year contract + renewal

- Salary: � 1559 gross per month (based on 35 hours a week average) + shift allowance based on actual worked hours.

- Working hours: 35 hours / week, with scheduling Monday to Saturday between 8.00-20.00.

- Flexibility with shifts is mandatory as it is a department open 24hours a day / 7 days a week

- Extensive Social Benefits package, including relocation package, canteen, travel cost and many others.

If you are interested please sent your CV to Charlotte Stax cstax@talentsearchpeople.com or call
0034 93.265.67.26 and ask for Charlotte.

Visit our website: www.talentsearchpeople.com where you can register your profile and keep informed about the open positions.

German Customer Service Representatives - The Netherlands

2010-09-02 00:00:00

Title: German Customer Service Representatives - The Netherlands
Salary: �1559 + Shifts allowance
Location: Limburg - The Netherlands
Languages: English, German
Posted: 2nd Sep 2010

Description:
Talent Search People is a European recruitment agency based in Spain. We focus on Sales, Multilingual Speakers, IT & E-Commerce and Finance professionals.
As well we are focusing on the International market and we have different positions available in The Netherlands.

About our client:

Important multinational company in the automotive sector, with a Customer Assistance Centre in Maastricht, since 1998. It is the central point of contact for Europe, taking care of the needs of current and prospective customers.
The company has a multicultural environment with over 40 different nationalities and more than 600 employees to give customers personal assistance in their own language.
Some of the services are available 24hours, seven days per week.

Job role:

As a member of a multilingual and multicultural company, with a supportive and friendly environment, you will be responsible to answer the incoming calls from customers requiring roadside vehicle assistance, within the �Service 24h�.

With the objective to ensure the vehicle mobility as soon as possible, your main responsibilities are:

- Answer incoming calls from customers requiring assistance

- Introducing all the information in the internal CRM system

- Tracking and escalating the incidents properly, in case the problem can�t be solved by you.

Requirements:

Language skills:
- Native German
- Fluent level of English

Qualifications:
- Superior vocational training and/or college.

Experience:
- Previous experience in a similar Customer Care role is highly valued

IT skills:
- Proficient in Microsoft Office package

Soft skills:
- Knowledge of Benelux geography
- Advanced negotiation skills
- Good understanding of customer satisfaction
- Team player
- Open-minded to a diversity of cultures
- Ability to prioritize, analyze, plan and coordinate in a high data volume environment

The job offer:

- Contract: one year contract + renewal

- Salary: � 1559 gross per month (based on 35 hours a week average) + shift allowance based on actual worked hours.

- Working hours: 35 or 37.5 hours / week, with scheduling Monday to Saturday between 8.00-20.00.

- Flexibility with shifts is mandatory as it is a department open 24hours a day / 7 days a week

- Extensive Social Benefits package, including relocation package, canteen, travel cost and many others.

If you are interested, please sent your CV to Charlotte Stax cstax@talentsearchpeople.com or call
0034 93.265.67.26 and ask for Charlotte.

Visit our website: www.talentsearchpeople.com where you can register your profile and keep informed about the open positions.

Japanese User Helpdesk Agent - The Netherlands

2010-09-01 00:00:00

Title: Japanese User Helpdesk Agent - The Netherlands
Salary: � 1782 - � 2300 gross per month
Location: Limburg - The Netherlands
Languages: English, Japanese
Posted: 1st Sep 2010

Description:
Talent Search People is a recruitment agency based in Spain. We focus on Commercial profiles, Multilingual Speakers, IT & E-Commerce and Finance.We are focussing on the international market as well and we have the following position for you in The Netherlands.

About the company:
Mercedes-Benz Customer Assistance Center Maastricht N.V. is based in Maastricht since 1998. It is the central point of contact for Europe, taking care of the needs of current and prospective customers.
The company has a multicultural environment with over 40 different nationalities and more than 600 employees to give customers personal assistance in their own language.
Some of the services are available 24hours, seven days per week.

Job role:
As a member of a multilingual and multicultural company, with a supportive and friendly environment, you will be part of the User Helpdesk Department with the objective of being the first point of contact for delivering worldwide support to external entities that use the company�s vehicle diagnostic equipment and software.
The supported entities consist of retail organisations, local headquarters, internal and external customers. Furthermore, you�re role is to liaise with external suppliers of hardware devices for resolving issues.

Your main responsibilities are:
- Resolve incoming support requests, incidents and problems.
- Create tickets for logistics partners to pick-up and return defective units.
- Support users with process knowledge.
- Log all incoming issues in the electronic ticketing system
- Resolve minor training issues on the phone.
- Delegate and monitor complex issues.
- Identify problems that can affect processes and escalate to management.
- Tracking and escalating items to the after sales division.

Requirements:

Language Skills:
- Fluent in Japanese Keigo
- Good knowledge of English (written and verbal skills required)
- Verbal fluency in the following language is a plus: German, French, Dutch, Italian or Spanish.

Qualifications:
- Superior vocational training and/or college.

Experience:
- Previous experience in customer support / problem-solving business processes.
- High affinity with the car trade, technology and / or electronic equipment.

IT skills:
- Proficient in Microsoft Office package

Soft skills:
- Ability to identify, analyse and resolve problems over the phone with involved partners.
- Ability to understand the relationship between internal and external processes and how tools and support systems interact.
- Fast learner
- Team player
- Open-minded to a diversity of cultures

The offer
- Contract: one year contract + renewal

- Salary: � 1782 - � 2300 gross per month (based on a 40 hour/week average), depending in experience. Shift allowance based on actual worked hours.

- Working hours: 40 hours per week, with scheduling from Monday to Saturday in shifts (5-7 night shifts a month).

- Extensive Social Benefits package, including as relocation package, canteen, travel cost and many others.

Information
If you are interested, please send your CV to a Charlotte Stax cstax@talentsearchpeople.com or call to 0034 93.265.67.26 and ask for Charlotte.

Visit our website: www.talentsearchpeople.com where you can register your profile and keep informed about the open positions.

Internal Sales Administrator

2010-09-01 00:00:00

Title: Internal Sales Administrator
Salary: �1600 - �2000 gross per month
Location: Zuid-Holland - The Netherlands
Languages: English, Mandarin
Posted: 1st Sep 2010

Description:
Are you looking for a starter position within an international environment? Then read further!

Our client a leading manufacturer of home appliances, commercial electronics and industrial machines, offers the opportunity to work within a global and high-tech conglomerate. With affiliations across Asia, America and Europe, you can expect to work in an international and multilingual dynamic environment.

Please note: only candidates who are in possession of a valid driving license will be considered.

Job Profile for Internal Sales Administrator:

� Serve as the main point of contact for suppliers, warehouses and factories in the Netherlands and Taiwan.
� Create and supervising client orders.
� Carry out sales calls.
� Handle the quotation and sales orders.
� Handle purchase orders and logistical issues.
� Providing product information to (potential) clients.
� Undertake other tasks, duties or responsibilities including but not limited to the above responsibilities.

Candidate Profile for Internal Sales Administrator:

� Be in possession of a valid driving license.
� Fluency in English (both written and spoken) at a business level. Mandarin is an advantage.
� HBO diploma or equivalent.
� Proficient in Microsoft Office, particularly in Word, Excel and Outlook.
� Ability to work independently or in a team.
� Excellent written and oral communication skills.
� Flexible attitude, service minded and a fast learner.
� Ability to multi task.
� Self motivated with a �can do attitude�.

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Your Career is Our Career
Our service is personal and targeted; we listen to what you want. Our ethos of "a good job well done", means that we work hard to deliver what we promise, each and every time. This focus allows us to provide customers with a total recruitment solution across discipline, level, location & requirement that combines a fresh approach with traditionally founded, tried and tested business principles.

Our experienced team of consultants will review your application and your CV in full. Candidates matching all vacancy requirements as specified by our clients will be contacted within five working days. If you have not been contacted, your application has not been successful on this occasion. Your CV will be forwarded to our admissions team who will be in touch with you to start/update your registration. If you are interested, please send your CV in English and in Word format.
**********************************************************************************

Swedish Mechanics and Automotive experts

2010-08-31 00:00:00

Title: Swedish Mechanics and Automotive experts
Salary: €30000 - €42000 per annum
Location: Hessen, Germany
Languages: English, Swedish
Posted: 31st Aug 2010

Description:
Company: Our client is a leading BPO company based close to Frankfurt. They provide business solutions to their clients in order to improve their customer service and reduce their costs. More than 12,000 employees are working for this company in several locations worldwide on several areas of expertise: automotive, banking, finance and technology.

They manage one of Germany’s largest automotive giants dealer network in Germany, France, The Netherlands, Sweden, Denmark and Slovakia. This project involves them supporting the European dealers in their local language on post sales support, technical automotive support (mechanical, electrical and electronic) and other issues that may arise within the network.

Role: The position involves advising dealers and workshops on mechanical, electrical and electronic issues regarding their cars, parts and products. You will support customers via phone, email and fax. Some of the work is diagnosing faults, troubleshooting problems, technical advice and support to the dealer network. You will act as the technical contact for electrics / electronics, mechanical and become the Interface between the automotive manufacturers and dealers. This will involve you researching and working with your team to troubleshoot answers and track the appropriate solutions for the dealer network.

Skills: The ideal candidates will possess fluent Swedish plus have completed an apprentice as a mechanic, electrical engineer, automotive engineer, automotive electrician or service electrician. In addition you will need hands on electrical/electronics skills in a workshop or electronic service role. Candidates with detailed automotive mechanical skills will excel in this role.

Gain: This is a great chance to use your mechanical, electrical and electronic skills in one role. The company will offer you a full training program that will cover all aspects of their products. In addition they will offer you a competitive salary, full relocation package and excellent benefits. If you speak Swedish and would like to work for a leading automotive company in Frankfurt, Germany call us or email us and we can arrange an interview.

BeesWax Europe
+353 1 685 44 48
+31 20 808 3008
+33 182 882 640
+420 22 888 1773

Finnish Mechanics and Automotive experts

2010-08-31 00:00:00

Title: Finnish Mechanics and Automotive experts
Salary: €30000 - €42000 per annum
Location: Hessen, Germany
Languages: English, Finnish
Posted: 31st Aug 2010

Description:
Company: Our client is a leading BPO company based close to Frankfurt. They provide business solutions to their clients in order to improve their customer service and reduce their costs. More than 12,000 employees are working for this company in several locations worldwide on several areas of expertise: automotive, banking, finance and technology.

They manage one of Germany’s largest automotive giants dealer network in Germany, France, The Netherlands, Sweden, Denmark and Slovakia. This project involves them supporting the European dealers in their local language on post sales support, technical automotive support (mechanical, electrical and electronic) and other issues that may arise within the network.

Role: The position involves advising dealers and workshops on mechanical, electrical and electronic issues regarding their cars, parts and products. You will support customers via phone, email and fax. Some of the work is diagnosing faults, troubleshooting problems, technical advice and support to the dealer network. You will act as the technical contact for electrics / electronics, mechanical and become the Interface between the automotive manufacturers and dealers. This will involve you researching and working with your team to troubleshoot answers and track the appropriate solutions for the dealer network.

Skills: The ideal candidates will possess fluent Finnish plus have completed an apprentice as a mechanic, electrical engineer, automotive engineer, automotive electrician or service electrician. In addition you will need hands on electrical/electronics skills in a workshop or electronic service role. Candidates with detailed automotive mechanical skills will excel in this role.

Gain: This is a great chance to use your mechanical, electrical and electronic skills in one role. The company will offer you a full training program that will cover all aspects of their products. In addition they will offer you a competitive salary, full relocation package and excellent benefits. If you speak Finnish and would like to work for a leading automotive company in Frankfurt, Germany call us or email us and we can arrange an interview.

BeesWax Europe
+353 1 685 44 48
+31 20 808 3008
+33 182 882 640
+420 22 888 1773

French customer service on the automotive industry

2010-08-31 00:00:00

Title: French customer service on the automotive industry
Salary: �25000 - �35000 per annum
Location: Hessen, Germany
Languages: English, French
Posted: 31st Aug 2010

Description:
Company: Our client is a leading BPO company based close to Frankfurt. They provide business solutions to their clients in order to improve their revenues, customer service and reduce their costs. More than 12,000 employees are working for this company in several locations worldwide on several areas of expertise: automotive, banking, finance and technology.

Role: They are managing a major customer support contract for a major German automotive company. New positions have been created on this team supporting Car dealers in Germany, The Netherlands and France. The position involves answering queries from dealerships regarding warranties, accessories, parts and other ad hoc questions.

As part of their French customer service team you will provide French speaking customers with all the information they need via phone and email. You will track the queries and respond to them within the agreed timelines in order to manage the dealer network as efficiently as possible.
This is a varied and complex business-to-business support role that requires organisation skills�, customer focus and sales support qualities.

Skills: The ideal candidate will possess a minimum of 2 years customer service or sales order management/ processing skills. You will have detailed customer skills, database knowledge and have experience in order tracking and management. In addition you will require fluency in French plus English. Knowledge of the automotive industry is an advantage!

Gain: If you are looking for a role that has sales support, order management, customer involvement and allows you to control the sales cycle contact us for more information! If you speak French and would like to work for a leading company in Frankfurt, Germany call us or email us and we can arrange an interview.

BeesWax Europe
+353 1 685 44 48
+31 20 808 3008
+33 182 882 640
+420 22 888 1773

Norwegian Mechanics and Automotive experts

2010-08-31 00:00:00

Title: Norwegian Mechanics and Automotive experts
Salary: €30000 - €42000 per annum
Location: Hessen, Germany
Languages: Norwegian
Posted: 31st Aug 2010

Description:
Company: Our client is a leading BPO company based close to Frankfurt. They provide business solutions to their clients in order to improve their customer service and reduce their costs. More than 12,000 employees are working for this company in several locations worldwide on several areas of expertise: automotive, banking, finance and technology.

They manage one of Germany’s largest automotive giants dealer network in Germany, France, The Netherlands, Sweden, Denmark and Slovakia. This project involves them supporting the European dealers in their local language on post sales support, technical automotive support (mechanical, electrical and electronic) and other issues that may arise within the network.

Role: The position involves advising dealers and workshops on mechanical, electrical and electronic issues regarding their cars, parts and products. You will support customers via phone, email and fax. Some of the work is diagnosing faults, troubleshooting problems, technical advice and support to the dealer network. You will act as the technical contact for electrics / electronics, mechanical and become the Interface between the automotive manufacturers and dealers. This will involve you researching and working with your team to troubleshoot answers and track the appropriate solutions for the dealer network.

Skills: The ideal candidates will possess fluent Norwegian plus have completed an apprentice as a mechanic, electrical engineer, automotive engineer, automotive electrician or service electrician. In addition you will need hands on electrical/electronics skills in a workshop or electronic service role. Candidates with detailed automotive mechanical skills will excel in this role.

Gain: This is a great chance to use your mechanical, electrical and electronic skills in one role. The company will offer you a full training program that will cover all aspects of their products. In addition they will offer you a competitive salary, full relocation package and excellent benefits. If you speak Norwegian and would like to work for a leading automotive company in Frankfurt, Germany call us or email us and we can arrange an interview.

BeesWax Europe
+353 1 685 44 48
+31 20 808 3008
+33 182 882 640
+420 22 888 1773

Danish Mechanics and Automotive experts

2010-08-31 00:00:00

Title: Danish Mechanics and Automotive experts
Salary: €30000 - €42000 per annum
Location: Hessen, Germany
Languages: English, Danish
Posted: 31st Aug 2010

Description:
Company: Our client is a leading BPO company based close to Frankfurt. They provide business solutions to their clients in order to improve their customer service and reduce their costs. More than 12,000 employees are working for this company in several locations worldwide on several areas of expertise: automotive, banking, finance and technology.

They manage one of Germany’s largest automotive giants dealer network in Germany, France, The Netherlands, Sweden, Denmark and Slovakia. This project involves them supporting the European dealers in their local language on post sales support, technical automotive support (mechanical, electrical and electronic) and other issues that may arise within the network.

Role: The position involves advising dealers and workshops on mechanical, electrical and electronic issues regarding their cars, parts and products. You will support customers via phone, email and fax. Some of the work is diagnosing faults, troubleshooting problems, technical advice and support to the dealer network. You will act as the technical contact for electrics / electronics, mechanical and become the Interface between the automotive manufacturers and dealers. This will involve you researching and working with your team to troubleshoot answers and track the appropriate solutions for the dealer network.

Skills: The ideal candidates will possess fluent Danish plus have completed an apprentice as a mechanic, electrical engineer, automotive engineer, automotive electrician or service electrician. In addition you will need hands on electrical/electronics skills in a workshop or electronic service role. Candidates with detailed automotive mechanical skills will excel in this role.

Gain: This is a great chance to use your mechanical, electrical and electronic skills in one role. The company will offer you a full training program that will cover all aspects of their products. In addition they will offer you a competitive salary, full relocation package and excellent benefits. If you speak Danish and would like to work for a leading automotive company in Frankfurt, Germany call us or email us and we can arrange an interview.

BeesWax Europe
+353 1 685 44 48
+31 20 808 3008
+33 182 882 640
+420 22 888 1773

Biliingual Automative / Mechanic Technical Support

2010-08-31 00:00:00

Title: Biliingual Automative / Mechanic Technical Support
Salary: up to �35000 depending on exp
Location: Hessen, Germany
Languages: Danish, Finnish, French
Posted: 31st Aug 2010

Description:
Biliingual Automative / Mechanic Technical Support

Ref: TH-2902

Location: Russleheim, Germany

Our client, a large international company is seeking to recruit an Biliingual Automative Technical Support advisor for their office in Russleheim

Job Role

The Front Desk Technical Consultant is responsible for advising dealers in technical questions. To be able to answer questions about product problems and information enquiries as quickly and effectively as possible, the Consultant gather data from the databanks, information used in prior cases and his own practical experience. The goal is to achieve a high customer satisfaction and to turn the ownership into a real experience!

Responsibilities:

� Answer all incoming calls.
� Determine type of call, whether information or problem solving.
� Follow the established Standard Process for questioning & responding to the caller.
� Processing and conclusion of request.
� Gather information through databases, research, manuals and contacts.
� Document standard information in the database & document the prescribed advice, information or recommendations provided to the dealer.
� Provides ongoing discussion with peers on filed product concerns.
� Seeks out technical support from Team Leader and/or Back Desk.
� Documents all product concerns & escalates to the appropriate resource as determined in the specific work instructions.
� Ensures that quality standards are met or exceeded through example and case maintenance.

The Candidate:

� Fluent in English as well as French, Finnish or Danish
� High School Graduation, Apprenticeship as Automotive Technician or Automotive Engineering University Degree.
� Several years of practical work experience in an automotive workshop.
� Microsoft Office applications & E-mail. Lotus Notes.
� High degree of commitment to achieving measurable results by goal setting and implementing effective work methods.
� Advanced knowledge of automotive systems. Advanced knowledge of databases.
� Demonstrates ability in strategy based diagnostics.
� Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternate solutions. Uses logic, mathematics or other problem solving tools in data analysis or in generating solutions.
� Keeping focused on the customer when making decisions and taking actions.
� Able to clearly present information through the spoken and written word. Influence others through oral and written presentations in positive or negative circumstances.
� Able to listen well.
� Goes beyond the regular job requirement to seize opportunities with persistence and limited support. Refuses to give up even in the face of obstacles of rejection through a sense of strong personal objectives which support the organization.
� Ability and willingness to align own behavior with needs, priorities and goals of the organization and act to promote company goals.

Salary: up to �35000 depending on experience

To apply for this role please email your CV to careers@merrow.co.uk or call: 0845 226 4748

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Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk

Dutch Mechanics and Automotive expert

2010-08-31 00:00:00

Title: Dutch Mechanics and Automotive expert
Salary: €30000 - €42000 per annum
Location: Hessen, Germany
Languages: English, Dutch
Posted: 31st Aug 2010

Description:
Company: Our client is a leading BPO company based close to Frankfurt. They provide business solutions to their clients in order to improve their customer service and reduce their costs. More than 12,000 employees are working for this company in several locations worldwide on several areas of expertise: automotive, banking, finance and technology.

They manage one of Germany’s largest automotive giants dealer network in Germany, France, The Netherlands, Sweden, Denmark and Slovakia. This project involves them supporting the European dealers in their local language on post sales support, technical automotive support (mechanical, electrical and electronic) and other issues that may arise within the network.

Role: The position involves advising dealers and workshops on mechanical, electrical and electronic issues regarding their cars, parts and products. You will support customers via phone, email and fax. Some of the work is diagnosing faults, troubleshooting problems, technical advice and support to the dealer network. You will act as the technical contact for electrics / electronics, mechanical and become the Interface between the automotive manufacturers and dealers. This will involve you researching and working with your team to troubleshoot answers and track the appropriate solutions for the dealer network.

Skills: The ideal candidates will possess fluent Dutch plus have completed an apprentice as a mechanic, electrical engineer, automotive engineer, automotive electrician or service electrician. In addition you will need hands on electrical/electronics skills in a workshop or electronic service role. Candidates with detailed automotive mechanical skills will excel in this role.

Gain: This is a great chance to use your mechanical, electrical and electronic skills in one role. The company will offer you a full training program that will cover all aspects of their products. In addition they will offer you a competitive salary, full relocation package and excellent benefits. If you speak Dutch and would like to work for a leading automotive company in Frankfurt, Germany call us or email us and we can arrange an interview.

BeesWax Europe
+353 1 685 44 48
+31 20 808 3008
+33 182 882 640
+420 22 888 1773

French Mechanics and Automotive experts

2010-08-31 00:00:00

Title: French Mechanics and Automotive experts
Salary: €30000 - €42000 per annum
Location: Hessen, Germany
Languages: English, French
Posted: 31st Aug 2010

Description:
Company: Our client is a leading BPO company based close to Frankfurt. They provide business solutions to their clients in order to improve their customer service and reduce their costs. More than 12,000 employees are working for this company in several locations worldwide on several areas of expertise: automotive, banking, finance and technology.

They manage one of Germany’s largest automotive giants dealer network in Germany, France, The Netherlands, Sweden, Denmark and Slovakia. This project involves them supporting the European dealers in their local language on post sales support, technical automotive support (mechanical, electrical and electronic) and other issues that may arise within the network.

Role: The position involves advising dealers and workshops on mechanical, electrical and electronic issues regarding their cars, parts and products. You will support customers via phone, email and fax. Some of the work is diagnosing faults, troubleshooting problems, technical advice and support to the dealer network. You will act as the technical contact for electrics / electronics, mechanical and become the Interface between the automotive manufacturers and dealers. This will involve you researching and working with your team to troubleshoot answers and track the appropriate solutions for the dealer network.

Skills: The ideal candidates will possess fluent French plus have completed an apprentice as a mechanic, electrical engineer, automotive engineer, automotive electrician or service electrician. In addition you will need hands on electrical/electronics skills in a workshop or electronic service role. Candidates with detailed automotive mechanical skills will excel in this role.

Gain: This is a great chance to use your mechanical, electrical and electronic skills in one role. The company will offer you a full training program that will cover all aspects of their products. In addition they will offer you a competitive salary, full relocation package and excellent benefits. If you speak French and would like to work for a leading automotive company in Frankfurt, Germany call us or email us and we can arrange an interview.

BeesWax Europe
+353 1 685 44 48
+31 20 808 3008
+33 182 882 640
+420 22 888 1773

Czech - Slovak Mechanic and Automotive expert

2010-08-31 00:00:00

Title: Czech - Slovak Mechanic and Automotive expert
Salary: €30000 - €42000 per annum
Location: Hessen, Germany
Languages: Czech, Slovak
Posted: 31st Aug 2010

Description:
Bilingual Czech and Slovak Mechanics and Automotive experts for Frankfurt €30-42,000 + bens + relocation DX1944

Company: Our client is a leading BPO company based close to Frankfurt. They provide business solutions to their clients in order to improve their customer service and reduce their costs. More than 12,000 employees are working for this company in several locations worldwide on several areas of expertise: automotive, banking, finance and technology.

They manage one of Germany’s largest automotive giants dealer network in Germany, France, The Netherlands, Sweden, Denmark and Slovakia. This project involves them supporting the European dealers in their local language on post sales support, technical automotive support (mechanical, electrical and electronic) and other issues that may arise within the network.

Role: The position involves advising dealers and workshops on mechanical, electrical and electronic issues regarding their cars, parts and products. You will support customers via phone, email and fax. Some of the work is diagnosing faults, troubleshooting problems, technical advice and support to the dealer network. You will act as the technical contact for electrics / electronics, mechanical and become the Interface between the automotive manufacturers and dealers. This will involve you researching and working with your team to troubleshoot answers and track the appropriate solutions for the dealer network.

Skills: The ideal candidates will possess fluent Czech and Slovak plus have completed an apprentice as a mechanic, electrical engineer, automotive engineer, automotive electrician or service electrician. In addition you will need hands on electrical/electronics skills in a workshop or electronic service role. Candidates with detailed automotive mechanical skills will excel in this role.

Gain: This is a great chance to use your mechanical, electrical and electronic skills in one role. The company will offer you a full training program that will cover all aspects of their products. In addition they will offer you a competitive salary, full relocation package and excellent benefits. If you speak Czech and Slovak and would like to work for a leading automotive company in Frankfurt, Germany call us or email us and we can arrange an interview.

BeesWax Europe
+353 1 685 44 48
+31 20 808 3008
+33 182 882 640
+420 22 888 1773

French Mechanics and Automotive experts

2010-08-31 00:00:00