Your responsibilities and impact as Customer Care Advisor will be:

• Manage effectively all incoming queries in a customer service environment
• Respond to incoming calls and emails from enterprise clients
• Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues
• Maintain client relationships through product support over the phone
• Provide high-quality service
• Record all required data elements in CRM to provide a good follow-up and qualitative support

Skills, qualifications and interests you need to succeed in this role:

• EU Citizenship or valid work permit/ residency card mandatory
• You have the following language skills: native level of French + fluency in English
• You preferably have a previous experience of min. 6 months in Customer Service or Technical Support in a Call Centre is preferred
• Good technical skills and knowledge is preferable
• You have an interest in and willingness to learn
• You have very good communication skills – both written and oral
• You have the ability to operate in high pressure situations
• You are a team player, enthusiastic and self-starter
• You have analytic and problem-solving skills
• You are Customer and Quality oriented
• Long-term opportunity

What’s in it for you?

• Working hours: Monday to Friday, rotating shifts 8:30am to 7 pm
• A package in line with the market: 830€ gross / month x 14 months + up to 100€ / month performance bonus + up to 100€ / month performance bonus for sales + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and fast paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Fully paid training, professional development and career evolution
• Your Future Company:
• 
  Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
• In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.