Financial Customer Service Agents (m/f/x) – Dutch in Berlin, Germany

Arvato Financial Solutions – Convenience in every transaction!

Arvato Financial Solutions is a global financial service provider and part of Bertelsmann SE & Co. KGaA as a subsidiary of Arvato.

The company has around 7,500 employees in 17 countries, including a strong presence in Europe, America and Asia, and offers flexible full-service solutions for the efficient management of customer relationships and cash flows. Arvato Financial Solutions is synonymous with professional outsourcing services (Finance BPO) centering on cash flow in all phases of the customer lifecycle – from risk management and invoicing to debtor management, the sale of receivables and debt collection. As part of this, we focus on minimizing default rates in the business initiation phase and during the collection process. As a result, our services also include optimizing the selection of payment types internationally.

As a financial solutions provider, we manage around 10,000 customers, specializing primarily in the retail/e-commerce, telecommunications, insurance, banking and healthcare sectors. This makes us Europe’s third largest integrated financial service provider. Your one stop shop for financial services. Professional. Reliable. Efficient.

Within the Finance & Accounting department, we offer our customers services such as purchasing outstanding invoices and taking care of accounting. We focus on B2C and B2B factoring, protection against bad debt loss, accounting solutions and health finance.

Become a part of the Arvato success story und join our team! For our office in Berlin we are looking for several Financial Customer Service Agents (m/f/x) – Dutch – full-/part-time within our business unit Finance & Accounting


You will be responsible for:

In this role you will be in charge of the accounts receivable management on behalf of our clients

  • Active correspondence (inbound and outbound calls, email handling) with debtors and clients
  • Creating and audit of invoices and credit notes as well as conduction of accounting processes
  • Account reconciliation, payment allocation and working on ticktes
  • Procedure of pretrial dunning processes and transfer towards collection
  • Preparation on reports and monitoring of quality related processes


For this job, you must:

  • Secondary Modern School or A-Level exam
  • Strong communication skills (Customer service background beneficial) and team oriented behavior
  • Ability to work in accounting systems
  • High flexibility and stress resistance
  • Ability to speak Dutch fluently, German is not mandatory


We offer you...

A cooperative partnership. Quality is our ambition, commitment and creativity are our driving forces, finding solutions is our business – you demand, we deliver. We are people who do not just do a job – we are people who get involved and play a part, with competence and pleasure. Through this we create jobs that are valuable – in every respect!

Do you feel like you have what it takes? Then we look forward to receiving your convincing online application with your salary expectations and earliest possible start date.

Senden Sie Ihre Bewerbung an
Arvato Financial Solutions

BFS finance Münster GmbH
Betriebsstätte Berlin
Recruiting Services
Postfach 90 20 00
33312 Gütersloh

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