German Events Customer Service Executive in Cape Town, South Africa

Ten Group Direct Employer

Are you…

  • The person your friends always come to for getting tickets to sold out shows and events?
  • Always ‘in the know’ about all the latest shows, music events or sports fixtures?
  • Someone who thrives in a fast paced and fun working environment?

Yes? Read on…

Ten is looking for passionate, motivated and resourceful individuals to join our fast-growing tickets team. Ten provides award-winning intelligent support to private members, corporate clients and professional communities. Our lifestyle concierge business has offices all over the world and is growing fast. We are passionate about service and use our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. We organise everything from home repairs to luxury travel, gift buying or access to exclusive restaurants, clubs and events.

As a Tickets Specialist you will source tickets for concerts, theatre, film premieres and sporting events within UK and worldwide. You will use your knowledge, contacts and expertise to ensure our members attend the events to which they request access. You will be creating personalised solutions to their requests and exceeding all expectations. Some of their requests will be straight forward such as checking prices and availability for events. Others, however, will be more unusual and will require tenacity and excellent problem-solving skills such as sourcing tickets for exclusive and sold out events.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

REQUIREMENTS

We are looking for:

  • Fluency in German
  • Energetic and motivated team players who enjoy the challenge of meeting and beating targets.
  • People who are passionate about delivering high-quality personalised support and have excellent research skills.
  • People who can use their initiative and creativity to best meet the needs of our members .
  • People who are passionate about music, sports and theatre.
  • People who either have previous customer service experience or people with a passion for delivering high quality customer service.

BENEFITS

  • A competitive salary and performance based bonus
  • Access to lots of great travel and entertainment discounts
  • A full paid month off every 5 years
  • Free car parking
  • Medical aid allowance
  • The opportunity for real career development in a rapidly growing company.
  • The environment is modern, friendly and vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business. To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

Please note: Preference will be given to candidates in alignment with the employment equity plan of the organization.

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