Move to live and work in Bulgaria's capital - Finnish Customer Care Representative in Sofia, Grad Sofiya, Bulgaria

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Our client is multinational company that delivers innovative solutions across all stages of the customer experience journey. The office in Sofia is based in the center of the city and they currently support 11 different clients. Join their international team of 800 people that support customers in 33 languages!

Job Description:

  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to 40 customer telephone contacts a day
  • Answering calls from customer and agents regarding the customers's international products as well as transfering calls to the responsible departments
  • Processing transactions, inquieres and customers questions in an accurate and timely manner
  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately
  • Proactively provide support and assistance to colleagues and work together as a team
  • Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

Requirements:

  • Previous experience with customers (retail, outsorcing, etc.) is preferable but not a must
  • Very good communication skills
  • Preferably an interest in finance
  • Fluency in Finnish language (min. B2 Finnish spoken) & English knowledge (min. B2)
  • Flexible regarding working hours

Offer and Additional information:

  • Relocation support involving:
    • Reimbursement for transportation cost to Sofia (flight/bus ticket, oil) a few days after the first working date
    • Accommodation for 14 days
    • Financial support for apartment rent additional bonus of EUR 100 per month for the first seven months of the employment
  • A comprehensive training (paid)
  • Permanent contract and monthly salary
  • Working hours: shift work (Mon - Sat / 08:00 - 20:00)
  • Start date in September

Live and work in Sofia:

Sofia is a lively city, the capital of Bulgaria. The city has over 100 000 students and has the strongest local economy in the country. With the low living costs, you may provide a great living with a Finnish customer service salary in the city. The expat community is growing - are you ready to be part of an international team in the centrum of Sofia? Let us know now, the start date is in September!

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