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Technical Service Representative - Logistic Chain - German in Maastricht, Limburg, Limburg, Netherlands

people-s-place GmbH

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. The company is currently seeking to hire a Technical Service Representative (m/f/d) Logistic Chain with German in Maastricht.

Description and responsibilities:
  • Resolving escalations on several levels and priorities, (back) order management, reverse and return logistics related issues for all business units of our client
  • Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
  • Analyzing and investigating logistic issues using own knowledge, computer applications, databases with other company entities and external partners
  • Assessing requirement to involve Technical Specialists and / or Management and delegate / escalate according to process when required
  • Ensuring correct activity documentation and routing of delegation via the appropriate systems
  • Ensuring complete, accurate documentation of all related issues like fast lane, shortage escalation and shortage request handling, according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information
  • Continuously monitoring assigned / open cases to ensure timely investigation and response to support requests and departmental reporting commitments to internal partners
  • Planning, developing and executing Retail trainings in terms of Critical Parts Topics
  • Communicating directly with the retail in terms of bottleneck requirements, -escalations and Fast Lane

Your profile:
  • Handling escalations in combination with regular workload without detriment to own stress level
  • Effective communication skills with coworkers and customers
  • Strong time and stress management, accountability and organizational skills
  • Excellent knowledge of principles and processes for providing customer and personal services;
  • Being a “brand ambassador” with a strong customer focus
  • Strongly oriented to Customer’s Satisfaction, both B2B and B2C
  • Integrity, client focus and going the extra mile to bring valuable solutions
  • Very good German language skills, written and spoken
  • Fluency in English
  • Experience in customer support / problem solving business processes is an advantage

Benefits:

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best, but have fun as well.

  • Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment) and shift bonus
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy programm
  • Great chances for your personal and professional development

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