French Customer Support (Infotainment) in Luton, Luton, South East, United Kingdom

Concentrix UK & Ireland

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

The Role:

Located in state-of-the-art facilities, our team of multilingual experts support a range of languages and assist the Opel/Vauxhall dealer network with the diagnosis and repair of vehicles.

Infotainment Agents work as part of a small team within a customer care centre environment, dedicated to the needs of owners and users of infotainment consoles (radio/music media/Bluetooth) fitted to Vauxhall/Opel vehicles.

What can we offer you?

  • Bright, modern, exciting place to work with excellent staff facilities, including staff canteen.
  • 28 days annual leave.
  • Multicultural, multilingual environment.
  • Pension scheme.
  • Annual Reward & Recognition ceremony.
  • Professional development opportunities.

What you’ll be doing:

  • You will be a dedicated single point of contact for customers with questions relating to Infotainment consoles.
  • Returning contact with customers through their preferred contact medium (telephone, email, letter etc).
  • Providing generic and specific information on the Infotainment console, including its technology, use, and operation.
  • Handling all associated customer complaints and escalations.
  • Meeting standards in volume of contacts managed, quality, performance and attendance.
  • Accurately logging of all contacts and following up on action plans using a case management system.
  • Demonstrating a positive attitude, professionalism, initiative, and flexibility in performing daily job functions.
  • Liaising with business partners - i.e. Opel/Vauxhall branded retailers, field managers and internal departments to develop service request resolutions and action plans.

What we’re looking for:

  • Native level French (written and spoken) and thorough understanding of the native culture.
  • Business level English.
  • Previous experience working within a customer care environment.
  • Automotive knowledge or experience preferred, a strong interest in vehicles and infotainment technology is highly recommended.
  • Demonstrated ability or aptitude to understand and articulate automotive issues and terminology.
  • Thrives on direct contact with customers by telephone and understanding the customers’ needs, displays diplomacy, is polite, remains calm, listens and always portrays a professional and positive image to the customer.
  • Ability to learn quickly in a changing environment, use own initiative and make decisions.
  • Ability to prioritise and manage own workload.
  • Ability to work on own initiative to follow up and resolve service requests raised by customers and initiate changes where necessary.
  • Team player, supporting the team to achieve objectives, friendly and approachable even when busy, but firm where necessary, working to team and individual standards.
  • Advanced customer service skills including flexibility, leadership, task orientation, proactiveness and strong work ethic.
  • An outgoing and friendly personality.
  • Excellent PC, Microsoft Office and internet skills.
  • Holds a full and current driving licence and prepared to drive a vehicle on any required activity

Hours:

Monday-Friday 9am-6pm

Relocating to Luton:

If you are relocating we’ll help with travel costs, accommodation on arrival and salary advances to help get you settled.

Luton is in an unrivalled position within the South East of England. Only 30 miles north of London it has easy access to most major cities in the UK owing to its excellent road, air and rail links. Surrounded by the Chilterns, an area of outstanding natural beauty, Luton offers the best of both worlds - a modern town with excellent business opportunities and accommodation with superb countryside on its doorstep, making it a great place to live and work.

Home to more than 215,000 people, Luton has many natural open spaces including seven landscaped parks and recreational areas. There are excellent connections however you choose to travel with excellent road, rail and bus connections. London is just 22 minutes away by train, and London Luton Airport flies to over 100 destinations in Europe, the Middle East and Africa.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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