German Customer Support - Malta in Malta, Malta

Nordic Jobs Worldwide Recruitment Agency

We are looking for a German speaking Customer Support Agents for our client in Malta! Do you have interest or experience with customer service? Are you looking to relocate to a warm destination?

About our client

Our clients owner is an expert poker player and a star affiliate. Their site was born online in 2011 where a handful of entrepreneurs who had a knack for entertaining others helped build their second home into what it is today.

Why work in Malta?
There is no doubt that Malta is a popular and attractive destination for Scandinavians looking for the sun and the good life! And there's a lot of both for the one who moves to Malta! There are many advantages to living in Malta. Among other things, it is very easy to rent an apartment. Malta is also a very safe country, and according to Eurostat, Malta has only 0.3% criminal incidents per 1,000 inhabitants. Of course it's also hard to beat 300 days of sunshine a year! For people who love warmth, Malta is almost perfect! English is also the official language of Malta, which means that one can integrate and easily understand other people. Also all health expenses in Malta are free and as long as you are employed in a company, you get full support if anything would happen to you! Pretty amazing!
Moving to Malta gives you the opportunity to experience both the city and the beach at the same time. Here you can wander around Valletta and experience the beautiful little streets, which remind you of Italian architecture at its best. At the same time you have many great swimming possibilities just a short bus ride away. If you like to shoppe Sliema instead! The beautiful city of Sliema is located along the coast with a view across the bay of Valletta, in the midst of Valletta and Saint Julian's. Here are the bars of good cafes, restaurants, pubs and shopping. The best part is that all this is 14 minutes walk from your new workplace!

What will you be doing?

You will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. You will be mainly responsible for:

  • Greet and communicate with customers in a warm and empathetic fashion
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
  • Identify and support players in difficulties they might encounter
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Provide explanations to customers about products/site/policies
  • Keep up to date with new information/policies
  • Build a trusting relationship through accurate answers and a positive vibe
  • Understand, guide and support players in Responsible Gambling
  • Collaborate with our Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity
  • Update customer account/details with necessary information when needed

Who are you?

  • A native or fluent German speaker who can also speak/write English fluently
  • You have a positive and a can-do attitude with a flexible approach
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener
  • A team player that can work independently

What we offer

Apart from our vibrant and sunny offices and smashing team, here is what we offer you:

  • Competitive salary
  • Annual fitness allowances
  • Daily fresh fruit
  • Breakfast Wednesdays
  • Private Health insurance
  • Quarterly company and team events
  • VIP tickets to many events and festivals showcasing world class DJ’s
  • Local Football tickets
  • Annual company trip abroad
  • Learning and development opportunities
  • Education allowance
  • Corporate VIP discount scheme

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country, town, city or postcode

--Web 3--