Service Delivery Manager - MES in Stevenage, United Kingdom, United Kingdom

Airbus



AIRBUS Defence and Space Limited

Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of € 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world's leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Job Description

Description of the job :
Are you passionate about MES? Looking for a challenging and fun project that will make a UK wide difference? Interested in space and satellites? Interested in deploying a MES tool to, initially, 50 users and then beyond? Interested in utilising or learning Apriso knowledge? Then this is the role for you!

This role will suit someone who has Service Delivery Management experience and MES experience, although we use Apriso Delmia, we are happy to consider any other MES tools like:
• SAP ME (SAP)
• Solumina (iBaset)
• SIMATIC (Siemens)
• Aegis Factory Logix
• Katana MRP

It is an exciting time to join Information Management (IM) within Airbus DS. Information Management delivers the IT/IS expertise, technology and systems with which the Airbus Defence and Space products are designed and manufactured We make it fly!

IM is transforming and evolving and we need talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers.

As part of our transformation the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in IM is an opportunity to grow and to develop your career in a progressive, innovative and state of the art IT/IS environment.

Our people, the teams they work in and the values embedded in IM, are driving this change and you could be part of that too.

Background :
Airbus Defence and Space is implementing a seamless End- to-End (from design to manufacturing engineering to production) IT/IS solution for high efficiency in our Space and satellite domain, enabling Factory 4.0 and the Digital Twin for this the Manufacturing Execution System (MES) DELMIA Apriso is key

This role will require travel in Europe

Task & accountabilities :
As a Service Delivery Manager Manufacturing Execution System (MES) and solution specialist, you will make digitalization happen right on the shop floor of our satellite production lines and be at the forefront of industry 4.0 like few others in the company.

In this role, you will join the domain Production BRM (Business Relationship Management) & Space within the Information Management organization and work as part of the team Space Systems. The domain is highly international and you will work among colleagues from UK, France, Germany and Spain.

In this team you will act as a the Service Delivery Manager for all day to day topics related to the MES system Apriso for the colleagues on the local shop floors in the United Kingdom. You will act as a trusted advisor to the engineers and production colleagues using the system and make sure the system is working as expected including changes and developments.

You will shape the future implementation of the MES system with your expertise of the APRISO system and your ability to understand the needs of our business on the respective shop floor as you interact with them on a day to day basis and know their needs by hear. You ensure a smooth run of the system and a world-class service delivery for your colleagues assembling the product.

• MES Service Delivery Manager in UK for all shopfloors where the Apriso Delmia solution is deployed
• Central focal point for all topics related to Apriso for the local key user community in England: Follow-up incidents, new requirements, ensure performance, support end- user testing for good practices, ....
• Ensuring the smooth run of the MES systems, service level agreements are met and high user satisfaction with the local service is given, including pro-active anticipation of issues and quick fixes
• Taking care that local shopfloor business requirements are well captured, estimated (time, cost), understood and that the technical solution within the overall MES system, including the local instances fit the actual needs in the best way possible (quality)
• Drive and foster the Go-Live of new MES versions on the local instance (Master data/Global Settings/Users profiles/Access rights/Workstations/Workcenters/UoM...)
• Ensure Deliveries / New deployments / Integration testing on local instances (Acceptance and production).
• Lead and facilitate all operational actions on local environment.
• Ensure maintenance of the environments to comply with the Core model defined for all MES systems deployments.
• Maintain communication with MES services in all countries to maintain a common strategy and common processes in close collaboration with the overall Service Owner
• Prepare and secure upgrades.
• Guarantee flow monitoring / data consistency between local MES and external tools (DELMIA DM, TibCo/SAP, ORTEMS).
• As well, other MES or Production tools could enter to your responsibility

Required skills :
• Knowledge, experience and expertise in MES systems, APRISO would be ideal
• Experience in IT/IS service management and ability to lead and organize IT/IS support activities
• Analytical skills with capabilities for problems solving, debugging, etc. Technical background is expected
• Team player with strong change and expectation management skills and the ability to work in an agile environment close with key business stakeholders
• Profound communication and interpersonal skills with strong customer focus

You will gain an in-depth understanding of the workings on a shopfloor / in production, SAP in Manufacturing / Engineering, what tool is doing what and how the tools are interfacing and 3D Engineering and scheduling.

You will be trained to a level of knowledge in Dassault 3DExperience, Ortems, Delmia, SAP MM/PP

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We cant promise to give you exactly what you want, but we do promise not to judge you for asking.

We value the strength that diverse perspectives bring to our business, so if you require any reasonable adjustments to fully participate in the recruitment process please discuss this with the recruiter who contacts you

The successful candidate will be subject to a BPSS check (including a criminal record check) in order to undertake related work in accordance with business needs.
In return we can offer a competitive salary with annual profit share an ever growing list of company benefits and strong career development options across our transnational, market leading company

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Companys success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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