Work in the Philippines! Finnish Service Desk Analyst needed in Manila! in Manila, Metropolitan Manila, Philippines

Nordic Jobs Worldwide Recruitment Agency

Are you looking for a new adventure away from Europe in Southeast Asia? Here is a unique chance as we currently are looking for Finnish speakers to work in the archipelagic country of the Philippines!

Living in Taguig, in Metropolitan Manila:

Taguig is a highly urbanized city in Metro Manila that has seen a boom in growth over the past few decades both in their economy and infrastructure. Still the cost of living is 50% compared with the Nordic countries so you will live very comfortable. In the Philippines you will have sun and 30 C most of the year so you can forget about long, cold and dark winters! Here is the opportunity to change your life and explore a new culture!

Our client:

As digital transformation continues to accelerate, our client is at the center of this change—supporting their clients’ digital journeys and offering our professionals exciting career opportunities. The company's success comes from the talent and commitment of their professionals. As one team, they share the challenges and rewards that come from growing the company, which reinforces their culture of ownership. All of the professionals working for them will benefit from the value they collectively create. Here is a chance to be part of building one of the largest independent technology and business services firms in the world.

Job description:

The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.

Your future duties and responsibilities:

  • Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
  • Supports Service Request Management and Service Restoration Management Level 1

Required qualifications to be successful in this role:

  • Fluent in Finnish and proficient in written and verbal communication in the English language.
  • Keen attention to detail.
  • Proficient computer and technical skills.
  • Solid analytical and problem solving skills.
  • Good process mapping ability.
  • Proactive, service minded and able to multi-task.
  • Good interpersonal skills (empathy, verbal dexterity, etc.)
  • Bachelor Degree in any field

Additionally you should possess the following qualities:

  • Customer Orientation
  • Customer Responsiveness
  • High Impact Communication
  • Clear Communication

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