Payment Support Specialist - Turkish in Ireland

Apple Direct Employer

Job Summary:
The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The RCC Payment Support Team is seeking a new Payment Specialist to join the team. At Apple, we believe in hard work, a fun environment, and the creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!

You will have Payment and SAP experience working in a fast-paced B2C e-commerce environment. The role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and critical issues in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease and other various payment methods.

Key Qualifications:
•You Speak fluent Turkish & English.
•You have strong communication skills, customer focused and maintain a professional attitude.
•You have the ability to work in an information sensitive environment.
•You are a team orientated and ability to work in a changing challenging environment.
•You have an excellent telephone manner, interpersonal and communication skills.
•You are highly motivated and organised and comfortable working to tight deadlines.
•You have the ability to use discretion and work on own initiative.
•You have very good accuracy and attention to detail.
•As this job is direct relation to order volume flexibility is required and will occasionally involve weekend work.
•Knowledge of SAP is an advantage.
•MS Excel.

Description:
- Interaction with payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasing.

- Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation.

- Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution.

- As this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required.

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