;

Technical Specialist I (Dutch) in Maastricht, Limburg, Netherlands

Mercedes-Benz Customer Assistance Center Maastricht N.V.

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”. The function Within the Retail Services department we are responsible for technical enquiries about parts for Mercedes-Benz passenger cars, Vans and Trucks. The supported entities are the Retailers. Furthermore, the specialist role is to liaise with internal and external partners for resolving complex issues. The Technical Retail Support Parts 1st level is the first point of contact for delivering support in regards to technical parts enquiries based on the Xentry Portal Parts job. The supported entities consist of the Mercedes-Benz retail organization in several European countries. Escalations are dealt with internally or delegation to Daimler’s after sales division, manly with the 2nd level functions.

Tasks and Responsibilities:
  • Handles delegated tickets/cases from operational sub-level
  • Handles escalated topics from sub-level or management
  • Identify and escalate complex issues were necessary
  • Identifying, escalate or resolve complex issues when necessary
  • Supports sub-level operational departments and sub-teams with advanced troubleshooting knowledge and techniques, demonstrating operational best practice to all contact partners within MBCAC and Daimler
  • Appropriate usage of available resources and documentation of business related activities in relevant system ( e.g. ticketing system)
  • Proactively and continuously monitor workload to ensure timely investigation and response to support requests
  • Proactively identify, analyze and resolve or escalate problems and situations applying personal expertise and accrued knowledge
  • Is able to provide feedback to business partner influencing product specification and policy
  • Is able to signal process change requirements to business partners
  • Uses out-of-the box thinking to develop alternative solutions when established processes are not sufficient
  • Ensures quality improvements within supported services
  • Proactively steers analytical reasoning and problem solution amongst colleagues
Requirements
  • Excellent knowledge of Dutch and English language; fluent Italian is desirable
  • Completed secondary vocational education. High vocational or bachelor level is an advantage, considering potential career opportunities, but is not a hard requirement. Candidates without a degree will be considered given equivalent experience and abilities
  • Minimum 2 years of experience within similar area of business
  • Advanced affinity with IT and interaction between different tools and systems
  • Advanced affinity with the car trade, technology and / or electronic equipment
  • Excellent communication skills (B2B)
  • Expert skills in customer support and problem solving
  • Strong flexibility towards unknown problems and situations based on vast personal experience and accrued knowledge
  • Expert overview of products, systems and processes for Retail Service, including processes from headquarters
  • Checks and corrects erroneous data content in systems where encountered or prompts responsible party to amend
  • ‘Can-do’ and proactive attitude and customer centric approach
  • Uses expert knowledge, training and experience to translate problems into solutions
  • Open communication style and a culture of feedback
  • Is capable of handling expert tasks in combination with regular workload without raising the personal stress level
We offer We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
  • 200 vacation hours (based on full time employment)
  • Holiday allowance: 8% of annual salary
  • Competitive performance based salary growth
  • Result oriented bonuses
  • Collective health insurance at discounted rates
  • Pension plan
  • Transportation plan: free bike every 3 years or free public transport or contribution to fuel costs
  • A “tailor made” individual development plan
The procedure Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

To data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.

More Jobs From Mercedes-Benz Customer Assistance Center Maastricht

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country, town, city or postcode

--Web 3--