Overnight Arabic Lifestyle Manager in Cape Town, South Africa

Ten Group Direct Employer

DESCRIPTION

Are you....

  • Fluent in Arabic/English and looking for a role where you can utilise both languages?
  • Passionate about delivering the highest level of customer service?
  • Looking to join a rapidly growing, entrepreneurial and tech-focused company?

Yes? Read on....

We are seeking a passionate, motivated and resourceful Lifestyle Manager to manage requests from our High-Net-Worth (HNW) members. Our lifestyle concierge business has offices all over the world and is growing fast. We are passionate about service and use our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. We organise everything from home repairs to luxury travel, gift buying or access to exclusive restaurants, clubs and events.

As a Lifestyle Specialist you will be fulfilling a wide variety of interesting requests, ranging from spa weekends to food markets, from golf courses to sailing schools and providing creative solutions in line with their lifestyles. You will use your knowledge, contacts and expertise to ensure our member's request gets fulfilled to the best of your ability. You will be creating personalised solutions and exceeding all expectations, some tasks will be straight forward such as checking prices and availability for days out, while other requests can range from taxi transfers to retail.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Your Responsibilities:

  • Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
  • Establish clear, detailed and thorough briefs from members
  • Manage customer requests on the phone
  • Research the best options to meet and exceed the lifestyle requirements of the member
  • Always go above and beyond on your members’ requests
  • Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
  • Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
  • Ensure members’ expectations are managed within the agreed deadlines
  • Ensure quality information is held on members’ profiles including their personal preferences
  • Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

REQUIREMENTS

  • Fluent in Arabic and English
  • Fluency in French is highly desireable
  • Ideally a passion for food and knowledge of the London restaurant scene.
  • Excellent written and verbal communication skills
  • A passion for customer service is a must
  • Preferably experience in working with Middle Eastern and/or UHNW clients
  • A fantastic talent for delighting customers who expect the finest service
  • Excellent time management skills with the ability to multi-task
  • Embraces a complex, busy and dynamic work environment
  • Supplier management and negotiation skills
  • Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)

BENEFITS

  • We have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
  • Monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and and a paid 1 month sabbatical every 5 years.
  • We operate a Ten Loyalty Reward program – this is a bonus that is awarded once length of service milestones are reached.
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Access to lots of great travel and entertainment discounts
  • There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.
  • We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Please note: Preference will be given to candidates in alignment with the employment equity plan of the organization.

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