English Tech Support Advisor for Mobile Devices in Athens, Attiki, Greece

Teleperformance Greece Direct Employer

Are you into tech? Get ready!

Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies! A perfect work environment of latest technology, located only 5 minutes from the sea, is waiting for you in Greece!

As a technical support advisor, you will communicate with customers from the United Kingdom & Ireland to provide support for their mobile devices, after following a complete training by certified instructors.

Job description:

  • Support British & Irish customers via incoming calls
  • Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support advisors
  • Maintain high customer satisfaction

Advisors have many opportunities to advance their career & level up within the department. Resolution of technical issues, customers’ satisfaction & great team spirit are all taken into account. Also, good performance is rewarded on monthly base with bonuses. Roundtables, meetings & self-guided training help advisors be up-to-date with products & new releases. Last but not least, supervisors are always next to advisors for help!

Skills & Experience required:

  • Near-native level of English
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  • Great communication skills
  • Prior customer support experience
  • Strong troubleshooting skills

We offer:

  • Competitive salary
  • 2 extra full salaries per year
  • Monthly performance-based bonus
  • Complete relocation package (flight tickets & accommodation assistance)

TECH UP YOUR CAREER!

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