Escalation Management Specialist - French in Sofia City-Sofia, Bulgaria

TTEC Bulgaria

When everything's connected, how we connect is everything and we'd like to connect with you too!  We are looking for you to help us deliver amazing customer experiences as an Escalation Management Specialist - French with TTEC in Sofia, Bulgaria

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. 

Life at TTEC

As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading

As a TTEC Team Member, You'll Enjoy :
  • Extensive training programs
  • Environment that stimulates achievement and excellent customer service
  • Competitive remuneration package
  • Access top notch business best practices
  • Work in a challenging and pleasant business environment 
What You'll be Doing On a typical day, you'll:  
  • Receive customer complaints (via email) to enable effective resolution of the customer's complaint, ensuring that the complaints are captured accurately and resolved in a timely manner;
  • Verify the request details with the customer. Investigate the complaint, coordinate with other departments to identify best course of resolution, in a timely manner;
  • Keep customer, as well as key internal stakeholders, informed until full complaint resolution. Demonstrate sense of urgency. Provide end to end ownership of the complaint and single point of contact for customer;
  • Communication with local country business organization and other HP or partner business entities required to help with complaint resolution;
  • Provide administrative support to the local country organization;
  • Execute data quality checks to ensure consistency and accuracy of reporting.

Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  We want people who have the drive to invent solutions for tomorrow's problems. People who have empathy for the experiences customers go through and the passion to make them better. If, the ability to connect yourself is what you bring to the table along with the following:

  • Fluency in French;
  • Good English (internal communication only);
  • Ability to work under pressure;
  • Proactivity. Eagerness to learn and improve;
  • High level of planning and organizational skills;
  • Previous experience in customer facing environments would be considered of an advantage;
  • Experience in MS Office Products; 
Apply Today
  1. Click on the Apply Now button.
  2. Youve applied, now what? After successfully completing the online application, please make sure your communication lines are open and regularly check your email and text for instructions.
  3. Thank you for applying it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). 

For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.


All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.



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