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Recruitment Specialist in Folsom - Parkshore Drive, United States

Voxpro



Description and Requirements

About Voxpro - powered by TELUS International


Voxpro powered by Telus International is an award winning outsourcing organization that has been in business since the 1980s and has grown considerably over the years through passionate leadership. Voxpro became part of TELUS international in 2017. We are a premium provider of beautiful customer experience, technical support and sales operations solutions to giant, global iconic brands that are changing the world. To deliver upon our belief system, we build teams of people who share our perspective and passion. Voxpro people are big hearted, curious, and passionate about servicing their customers and motivated to make a difference. We are all about people and all work together as a team to achieve the best outcome for our clients.



Position Overview


This role will work closely with the Global Head of Talent Acquisition, Human Resource Team and Business leaders to help them ensure they have the best talent to deliver business goals.


Additional responsibility includes leading and growing a high performing team to identify and implement best in class sourcing, recruitment, interviewing and acquisition practices to meet current and future talent needs that align with Voxpros goals.



Responsibilities

  • This is a hands on Recruiter role

  • Deliver against headcount plan on time and on budget, managing workload across the team

  • Alongside of the Global Head of TA, review processes to identify and implement best practice sharing and communication.

  • Innovate with new strategies for attracting top talent, focusing on pipeline development for key positions.

  • Consistently track and measures results against needs and goals and make course correction when needed.

  • Deliver strategic staffing vendor relationship and the processes to ensure appropriate management of those resources, and their performance against defined KPIs.

  • Proactively gather market intelligence and share with internal team and hiring managers.

  • Own the candidate experience at all stages of the recruitment process, in line with Voxpros goal to deliver Beautiful Customer Experience at all stages of the recruitment cycle

  • Drive consistent review of recruiting metrics and make data driven decisions which move the organization toward further efficiency

  • Working with the Global TA team to ensure compliance across the team, including data integrity, SLAs, KPIs and use of ATS



Required Knowledge

  • Experience in managing and delivering recruitment results in organizations with rapid and complex change management.

  • The ability to create world-class standards with recruitment processes and tools with a passion for talent development.

  • Significant experience in-house or agency as a hands on recruiter and team lead in a fast moving, hands-on environment

  • A match to our culture - you will have high energy and flexibility, fantastic communication skills (both written and verbal) and huge amounts of drive.

  • Able to balance strategy with strong operational skills - able to understand, deconstruct, streamline and optimise complex, large-scale business processes

  • Great communication skills in writing and verbal to all target audiences, e.g. recruiters, senior leadership, but also more junior employees with limited work experience

  • 3+ years of dedicated recruitment experience

  • 1+ years of Experience in high volume and multilingual recruitment

  • A good knowledge of the technology and call center industry


Qualifications

  • Bachelor's degree in business, communications, human resources or related discipline a plus

Voxpro Values

Voxpro recognizes and embraces the importance of values in our ever-changing workplace. We consider ourselves Unapologetically Different. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

Brace Yourself: There is no such thing as a normal day

Embrace the Evolution: We learn, share, & grow

Were relentless in the pursuit of operational beauty

Ignite your entrepreneurial spirit

You belong at Voxpro

At Voxpro, we are committed to diversity and equitable access to employment opportunities based on ability. Our success is our people.



Required Language(s)English

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