German Speaking Retentions in Belfast, Belfast, County Antrim, Northern Ireland, United Kingdom

Recruitment Direct

German Speaking Retentions

Belfast, Northern Ireland

£17,000 basic, ote £25,000 + relocation



Our Client is one of the world’s best-known technology and software companies. We are seeking highly-motivated individuals to join our Business Retention team. As a member of this team, you will be the voice of brand - reaching out to customers, fostering a positive and collaborative experience to help them learn about, engage with, and realize the benefits of our Client’s products. You will hold business conversations with customers to understand their challenges, overcome issues & guide them through troubleshooting to ensure their business gets the full value from our subscriptions.

By applying best-in-class sales & service skills, you will identify requirements and help our Client grow business relationships with companies across all industries and verticals.

Have you got what we’re looking for

Sales Skills:

Service & Sales Oriented – desire to develop skills
Achievement and success-driven personality, motivated by performance rewards for exceeding sales & customer service goals
Proficient in actively engaging with customers preferred
An empathetic approach to problem solving and excellent communication skills
Effective in scoping customer problems and needs and identifying new opportunities

Soft Skills

Ability to communicate fluently in English & German
Strong cultural awareness for selling market
Strong interpersonal communication skills – both verbal & written (including typing skills)
Understanding of using applications

Business Skills

Proficient technical skills and ability to troubleshoot issues with a customer
Ability to build rapport
Awareness of MS products, solutions and primary competitors
Ability to identify key decision makers
Ability to ask probing questions & basic objection handling

Everyday you’ll make a difference to our Client’s customers:

Engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfil their requirements with leading cloud technologies.
Proactively assist customers with subscription set up challenges, dunning issues or next best action campaigns.
Highlight potential pain points to customer base, help them address the issue before they even know they have an issue, guide them through troubleshooting steps to ensure their business gets the full value from our subscriptions
Be the voice of the Client for many customers, deliver a strong first impression through proactive calls and engagements and set the foundation for long customer relationship.
Meet and exceed daily, weekly, monthly, and quarterly targets including Reach Rate, Resolve Rate and customer satisfaction-based targets.
Work in a fast-paced, collaborative, and dynamic environment & effectively help foster & grow the customer base through positive, pro-active engagement
Demonstrate a passion for customers and prospects to deliver a world-class customer engagement experience.

Comprehensive (full time/paid) training will be provided at the commencement of employment. This will include:

Product and Solution Training
Executive Conversation Training
Solution Selling Techniques
Industry Training
Competitive Selling Skills
Sales Acceleration Training

Hours: Monday-Friday, business hours

More Jobs From Recruitment Direct

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country, town, city or postcode

--Web 3--