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Technical Support Engineer with Italian and English for McAfee Enterprise in София, София-Град, Bulgaria

Sutherland Global Services

Love technology? Bilingual with strong Italian and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team!
In this role, you get to:

Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
Provide answers to clients by identifying problems, researching answers, and delivering a solution.
Follow up with customers on the progress of their issues
Work in a fast-paced technical environment and multi-task on various customer issues
Test and evaluate new product releases after a training
Learn about new product features and upskill your technical expertise in a wide range of products
Ensure high customer satisfaction by providing a professional service and swift resolution to all customer issues

Our ideal candidates have:
Excellent Italian communication skills (B2 or above) and moderate proficiency in English
Excellent problem-solving skills
An analytical thinking capability and the ability to multitask
The ability to resolve complex problems with a positive and professional demeanor
The desire to work with related hardware systems in an enterprise environment
A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
. Knowledge or prior experience with 2 or more of the following technologies: Networking, Security, Active directory, Linux or Windows Servers.

The Sutherland life:
A fun and fast-paced enterprise work environment
Learning and career development opportunities
Competitive salary
Excellent social benefits package
Promote-from-within advancement opportunities
Employee recognition programs
Teambuilding and social activities, and participation in voluntary work and charity causes
Buddy system for new hires and relocation packages
Great office locations
Work from home opportunity

The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.

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