Technical support for helpdesk and vendor management in Prague, Czech Republic

OKIN BPS



Main Responsibilities:

As a part of the Core EquipmAs a part of the Core Equipment Engineering activities we are looking for a helpdesk agent supporting mobile scanning devices and US vendor management.
  • technical support for mobile devices ranging from Palm Scanners to Android devices, including basic repair and maintenance
  • answer phone queries as well as emails from US technicians and contractors and follow up when required to ensure completion
  • responsible for all aspects of VTS (Verizon Tracking System) software as applicable to scanners & Android devices
  • creating, tracking and following up on all internal trouble tickets created by National CVT Helpdesk
  • administrative support of the on-boarding process for US contractors including provisioning of system accesses


Key Requirements and Competencies:

  • fluency in English language, both written and spoken (minimum C1)
  • excellent communication skills
  • minimum 6 month experience in helpdesk environment
  • working hours covering US business time (Every 3rd week finishing around 22:00), Monday to Friday only
  • basic knowledge of MS Office / Google G-suite products
  • ability to adapt to changes
  • team player
  • passion and willingness to learn and explore within technical field
  • can-do attitude and attention to detail


We offer:

  • opportunity to cooperate with Verizon, one of the largest global Telco providers in the world,
  • full time indefinite employment,
  • multicultural, challenging and friendly environment,
  • daily use of languages,
  • extensive training and further career development (PRINCE 2/ CISCO / ITIL Academy),
  • other employee benefits,
  • language academy.


Contact:

Trávníčková <email address removed>
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