SALES/ CUSTOMER SERVICE & UP-SELL ROLES- BASED IN IRELAND

FOR FinnishSPEAKERS

National Pen is a Multinational Promotional Products Company providing expert knowledge and essential Promotional Products for Professionals and Businesses worldwide.

Our workforce is from over30 different countries with 19 working languages, we give on-going training to provide you with the tools to be successful. Our Training Department has wonTheBest Training Initiative for 2019!

• Language Skills Required:Good English and be Fluent in Finnish.

Sales Agent Requirements & Daily Tasks:

• Sales experience desired, but not essential as we provideextensive paid training
• Remain Professional under pressure
• Strong communication and computer skills
• Self-motivated, goal oriented and have a positive personality
• Be open and coachable, be persistent and a good team player

• Work from a shared database of NPL customers.
• Work closely within a team, teamwork is very important.
• Excellent attention to detail to enter customer imprint details, company name, web address, phone number.
• High volume of Outbound Phone Calls per Day, an achievable target as an automatic system is used.
• Reach sales targets, achievable sales targets are set. Targets vary depending on the time of year.

Customer Service Agent Requirements & Daily Tasks:

• Customer Service/Accounts and Collection experience desired but not essential as we providepaid training.
• Ability to analyse a problem quickly and resolve it following procedures
• Good telephone manner: courteous, clear speech, good call management
• Customer service focused, able to deal with customers in a friendly and polite manner
• Computer literate/ strong attention to detail
• Be open, coachable and a team player

• Inbound & Outbound Calls (General queries, finance queries, shipping issues, Up-Selling)
• Resolving customer issues, problem solving and negotiating
• Processing orders via telephone and email, Translating and proof reading
• Any other duties/projects as directed by Management
• Document customer comments re: payment date / disputes etc.
• Ensure that the requested paperwork and documentation is issued to customers.
• Assist cash application team and ensure that payments are processed.

Upsell Agent Requirements & Daily Tasks:

• Some sales experience desired, but not essential as we provideextensive paid training
• Strong communication and computer skills
• Self-motivated, goal oriented and have a positive personality
• Be open and coachable, be enthusiastic and a good team player
• Have the ability to work efficiently, show good attention to detail and be able to multitask
• Good telephone manner: professional, courteous, clear speech, good call management

• Call existing and new customers to confirm mail orders received
• Verify details & enter ordersaccurately
• Increase customer orders by offering discounted rates
• Work on projects to increase National Pen revenue from outbound call campaigns
• Any other duties/projects as directed by Senior Management

Benefits:

• Attractive relocation package

(Four nights B&B and a flight refund of up to €150.00)

• First day induction
• Orientation Assistance including Accommodation assistance, revenue, Irish bank account set up
• Two weeks paid training
• Team incentives
• Continuous coaching and mentoring
• Career development program
• Medical cover
• Commission/ Bonus Structure

• Staff discount with over 60 local shops and businesses
• Multicultural environment
• Social club
• Weekly payroll
• No Weekend and No Shift work
• Amazing employee referral program so you can bring your friends
• Discounted gym membership
• Paid holidays
• Free parking for your car or bike!
• Canteen
• Fun events for employees, friends, and family!