Jobs per E-Mail erhalten

Geben Sie unten Ihre E-Mail-Adresse ein, um diese Suche zu speichern und Stellenempfehlungen für ähnliche Positionen zu erhalten.
Vielen Dank. Wir senden Ihnen ähnliche Jobs an
Sie haben diese Job-Benachrichtigung bereits abonniert.
Nein danke
GB
Welchen Job wollen Sie?

Fashion Customer Representative - German market (Temporary) job in Barcelona at Webhelp Spain

Job-Benachrichtigung erstellen.

Lassen Sie sich ähnliche Stellen per E-Mail zuschicken

Auf diesen Job bewerben.
Glauben Sie, dass Sie der perfekte Kandidat sind?
Auf der Unternehmensseite bewerben

Sie werden auf eine externe Seite umgeleitet, um sich zu bewerben.

Erstellen Sie ein Konto, um Stellen empfohlen zu bekommen, die Ihrem Lebenslauf entsprechen, und bewerben Sie sich innerhalb von Sekunden auf mehrere Jobs!
Auf der nächsten Seite erstellen Sie dank unserer KI-Technologie Ihren Lebenslauf in 3 Schritten
8–15 Zeichen
Enthält Ziffer
Enthält Kleinbuchstaben
Beinhaltet Großbuchstaben
Enthält ein Sonderzeichen

Sie werden zur Bewerbung auf eine externe Seite umgeleitet.

Geben Sie Ihre E-Mail unten ein, um Job-Empfehlungen für ähnliche Positionen zu erhalten.
Fashion Customer Representative - German market (Temporary) bei Webhelp Spain

Fashion Customer Representative - German market (Temporary)

Webhelp Spain Barcelona, ES Vollzeit
Erforderliche Sprachen: Englisch / Deutsch
€18,000.00 - €21,000.00 / Jahr
Auf der Unternehmensseite bewerben

Job-Benachrichtigung erstellen.

Lassen Sie sich ähnliche Stellen per E-Mail zuschicken



Are you interested in working for a world-renowned fashion brand?

Do you want to work in sunny Barcelona?

Our company:

Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities. Our offices are located in the heart of Barcelona in the @22 district very close to the beach, public transport, the Glories shopping mall & restaurants.

Your role:

- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
- Take incoming calls from boutiques and shops via telephone and resolve demands.
- Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Ensure contractual SLA is maintained.
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested.
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

Hours and Benefits:

- 39 hours/week: Monday to Friday from 09:00 to 18:00
- Salary for 39 hours: 17.950 Euros gross/year + up to 1.200 Euros gross/year
- Ongoing training

Why apply?

- A large variety of discounts with our partners
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Real growth opportunities to progress
- New and modern office in the center area
- Receive a bonus starting from 300 euros for referring your friends

Our expectations:

- Native level speaker of German
- Fluent English
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' needs
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities:

- Resistant to stress.
- Very good communication skills.
- Ability to work in a team.
- Logical approach to problem solving.
- Ability to work on own initiative.
- Ability to adapt to different situations and needs.

If you identify with this, JOIN US!

Career opportunities:

If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management.

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
 

Notwendige Fähigkeiten

Communication
Complex Problem Solving
Customer Service
German Language
English Language
Coaching And Mentoring
Auf diesen Job bewerben.
Glauben Sie, dass Sie der perfekte Kandidat sind?
Auf der Unternehmensseite bewerben

Job ID: ACQ2215