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Customer Service Representative job in Bratislava bei CPM International

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Customer Service Representative bei CPM International

Customer Service Representative

CPM International Bratislava, SK Vollzeit
Erforderliche Sprachen: Englisch

Responsible to provide an exceptional customer experience, responding effectively to consumers enquiries in a skilful and professional manner, ensuring a timely and qualitative resolution, through an omnichannel network as determined by Client needs. Work collaboratively with internal and external departments to resolve all enquiries and ensure all key client SLA’s/ KPI’s are met.


Key responsibilities:

  • To professionally handle contacts, including but not limited to: inbound & outbound telephone calls; email; rating & reviews, social media, WhatsApp and any other communication channels as agreed with your line manager;
  • To meet and exceed all quantitative and qualitative performance targets;
  • Contributes to team target/SLA even when personal target has been achieved;
  • Manages own Inbox and responds to emails and queries in a timely manner;
  • To become a ‘product expert’;
  • To attend training and briefing sessions as necessary to gain expertise and understanding of Client and Contact Centre requirements;

Requirements

  • Confident telephone manner, ability to empathize and control conversation at the same time;
  • Good telephone, keyboard, verbal and written communication skills with ability to use phone and desktop computer systems;
  • Good numeric and verbal reasoning skills;
  • Excellent grammar skills both written and verbal in English as well as a second appropriate language (bilingual) native language to support the countries for which they are recruited to support;

Benefits

  • Full time contract (40 hours/week)
  • Fixed schedule: Monday to Friday from 15:00 to 23:00 + lunch break
  • Transport allowance - 50 euros/gross per month
  • Meal vouchers - 5 euros net per working day
  • Hybrid model after trial period
  • Start date: January 2023
  • Being part of a constantly growing company & team, with endless opportunities for career development
  • Office location: Bratislava

    Salary: 1250 euro per month + performance bonus

Notwendige Fähigkeiten

  • Communication
  • Computer Keyboards
  • Customer Experience
  • Desktop Computing
  • English
  • Grammar
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Job ID: 839705EA48