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Hungarian Speaking Customer Representative job in Barcelona bei Webhelp Spain

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Hungarian Speaking Customer Representative bei Webhelp Spain

Hungarian Speaking Customer Representative

Webhelp Spain Barcelona Vollzeit
Erforderliche Sprachen: Englisch / Ungarisch
18.000 € - 21.000 €/Año
Description

Customer Representative

Are you looking to take on a new challenge? Do not wait until tomorrow.

Your journey starts today!

They are a purpose-driven international community on a mission to create the world's leading social selling and distribution company by empowering the journey to total health and well-being.

They commercialize a wide-ranging portfolio of better-for-you healthy lifestyle solutions to improve the lives of their customers.

Main tasks:

- Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- To understand and comply with administrative duties including holiday, sickness and overtime
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Hours and Benefits:

- Rotative Shift: 39 hours/week from Monday - Friday 09:00 - 20:00
- Salary: 18.500 Euros gross/year + up to 2.000 Euros gross/year Bonus
- Permanent contract
- Ongoing training
- Diverse growth opportunities
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

Requirements

- You are native level speaker in Hungarian
- You are fluent in English
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution



***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

Referencia

RRQ22-006501-12-HUNGARY

Notwendige Fähigkeiten

  • Active Listening
  • Administration
  • Customer Satisfaction
  • Customer Service
  • English
  • Hungarian
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Job ID: ACQ14299