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Portuguese Speaking Customer Support Agent, Athens JID5822 job in Αθήνα bei SpotOn Connections

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Portuguese Speaking Customer Support Agent, Athens JID5822 bei SpotOn Connections

Portuguese Speaking Customer Support Agent, Athens JID5822

SpotOn Connections Athens Vollzeit
Erforderliche Sprachen: Portugiesisch (Einheimische/Zweisprachig) / Englisch (Einheimische/Zweisprachig)

On behalf of our client, we are looking for Portuguese speaking Advisors to work in Athens, Greece!

 

About Athens:

 

Athens is the sunny capital of Greece, boasting vibrant nightlife, Mediterranean weather, and lots of places to visits. Being the European poster city for art and culture, Athens is a great city to live in if you are a history buff or an art enthusiast. Amongst the many places to visit; there is the Acropolis Museum, the Museum of Cycladic Art, Ancient Agora, the Temple of Haephaestus, as well as that of Poseidon, and Roman Agora. It is a city renowned for its nightlife, with most bars and clubs being full on weekends and weekdays!

 

To succeed in the role, you will need to have:
Native or proficient level of Portuguese(C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
Analytical and problem solving skills with strong attention to detail
Ability to learn and become proficient with internal programs and new software
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Greece
Gain stability, expand possibilities.

 

What's in it for you?

 

We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Competitive wages and stability
Continuous learning/development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment

 

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

 

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

 

  • As a customer service specialist in this project, your daily responsibilities will include:

     

    Being part of a team specialized in offering support through written and phone communication.
    Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
    Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
    Facilitate resolution for consumers issue and log the information into the consumers account.
    Meet and exceed our service quality goals, compliance regulations and productivity targets
    Create amazing experience that people value and we are proud of
    Be responsible to follow the direction of management and provide feedback

  •  

Notwendige Fähigkeiten

  • Active Listening
  • Attentive
  • Customer Service
  • Effective Customer Support
  • Promote Customer Loyalty Plan
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Job ID: 5822