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Dutch Speaking Technical Support Representatives – World Leader in Lighting - Signing & Extra Bonus job in Lisbon at Webhelp Portugal

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Dutch Speaking Technical Support Representatives – World Leader in Lighting - Signing & Extra Bonus en Webhelp Portugal

Dutch Speaking Technical Support Representatives – World Leader in Lighting - Signing & Extra Bonus

Webhelp Portugal Lisbon, PT A tiempo completo
Idiomas obligatorios: Holandés / Inglés
Enviar solicitud en el sitio web de la empresa

We are passionate game-changers!
 

As a Technical Support Advisor, you will:
  • Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
We are looking for:
  • Native or Proficient Dutch (C2)
  • Fluency in English (B2)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with utmost confidentiality 
  • Proactive, self-motivated and a great team player
 
We offer you:
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal allowance in voucher card (net)
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package - shared accommodation and flight reimbursement
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
 
 
Life at our company:
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Parque das Nações, Oriente, Lisbon.
 
 

Habilidades recomendadas

Self Motivation
Communication
Dutch Language
Verbal Communication
Active Listening
Confidentiality

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Job ID: 800