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German-speaking Customer Advisor in Budapest, Hungary job in Budapest at Multilingual Jobs Worldwide

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German-speaking Customer Advisor in Budapest, Hungary en Multilingual Jobs Worldwide

German-speaking Customer Advisor in Budapest, Hungary

Multilingual Jobs Worldwide Budapest, HU A tiempo completo
Idiomas obligatorios: Alemán (Dominio Negocio) / Inglés (Avanzado)
450,000 HUF - 540,000 HUF/Year
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Our client is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for their customers to experience the world.

The Team

Our Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive our business performance. Our Customer Support Team serves a daily role in contributing to core strength and service with a clear vision and a focus on efficient and satisfying customer support. 

In this role, you’ll get to: 

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual and team goals (KPIs)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

What you’ll need to succeed:

  • Must have an advanced command of spoken and written German & English language (level C1 or higher according to The Common European Framework) 
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts, public holidays, and weekends
  • Ability to work in both a team environment and independently
  • Demonstrate a high degree of integrity and confidentiality

It's Great if you have:

  • At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply.

  • Maintain customer order books in line with customer expectation
  • Answering incoming calls from customers, assisting with accounts
  • Demonstrate exceptional customer service skills in order to exceed customer's expectations and to minimize escalations by taking ownership of customer reported issues
  • Ensure customer expectation are understood
  • Meet the customer's needs and exceed the targets set by management
  • Provide a customer centric service to end clients by answering incoming calls and emails and providing the best customer experience
  • Serve as the front-line of customer service by interacting with customers to provide information in response to inquiries regarding products and services
  • Arise, sometimes dealing with complaints from waitlist clients
  • Improve quality of products and customer satisfaction
  • Retain customers through identifying customer concerns and selling the value of client products and services
  • Providing customers with relevant, accurate information on products and services
  • Compare, and reports related financial data
  • Provide a higher level of service to commercial and platinum customers by engaging other departments on behalf of the customer to help resolve the customer's trouble
  • Automating as many service needs for customers and work with Product
  • Analyze data and customer feedback to optimize the program
  • Providing world-class customer service in an inbound call center while fielding customer inquiries and resolution needs
  • Combine technical expertise, sales skills, and customer service skills to provide a streamlined customer experience and increase participation in relevant energy programs
  • Share knowledge and strive to make the customer's experience
  • Delivering a superior service experience and enhanced product value to each of customers
  • Account for additional services if requested by the customer

Habilidades recomendadas

  • Customer Support
  • German Language
  • Tourism Market
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