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Customer Care
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Customer care representatives serve as the main point of contact for a business's customers. They interact with customers in person, over the phone, or over the Internet using chat programs and email.

A customer care representative spends time performing duties such as:
• Answering customer questions about company products, services, and procedures
• Receiving returned products, issuing refunds and replacement products as required
• Listening to customer complaints and ensuring they're resolved to customers' satisfaction.

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