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Customer Service Sales Representative - French Market job in Valencia at Webhelp Spain

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Customer Service Sales Representative - French Market à Webhelp Spain

Customer Service Sales Representative - French Market

Webhelp Spain Valencia À plein temps
Langues exigées : Anglais / Français
19.000 € - 21.000 €/Año


Description

Customer Service Sales Representative:

We are looking for a Customer Service & Sales Representative for one of our clients, a leading company in new technologies.

Responsibilities:

- Mainly handle inbound activity (calls, emails, chat, tasks)
- Fast and effective response to inbound emails
- Outbound calls when necessary to solve issues with already bought products
- Quote creation and follow up
- Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

We offer:

-Full-time (39 hours/week) and a long-term contract.
-Salary: 19 000,00 euros gross/year and up to 2000 euros gross/year in bonus.
-Hours: 08:30 - 17:30
- Start date: Immediate.
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

Requirements

Candidate Profile:

- Advanced level of English + native level of French

- Strong communication skills

- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)

- Customer Driven and motivation to work in sales

- Achievement and target oriented

- IT knowledge and technical understanding

- Minimum of 1 year relevant experience

- Strong personal interest & curiosity in IT products and applications

- Real capability to listen to customers

- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs

- Exceptional customer facing and customer care skills



***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee

Referencia

RRQ22-007621-1-SWITZERLAND

Compétences recommandées

  • Claim Processing
  • Communication
  • Curiosity
  • Customer Demand Planning
  • Customer Service
  • English
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Job ID: ACQ14643