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Danish Search Engine Customer Support – Supervisors and QAs roles job in Αθήνα at Teleperformance

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Danish Search Engine Customer Support – Supervisors and QAs roles à Teleperformance

Danish Search Engine Customer Support – Supervisors and QAs roles

Teleperformance Αθήνα, GR À plein temps
Langues exigées : Danois / Anglais


If you are a digital nomad, with solid Customer Service experience, passionate about the web and new technologies, this is your chance to live and work in Athens, Greece and become a digital expert!

We are looking for Supervisors and Quality Analysts (QAs) with Danish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

Take advantage of your Danish skills and become a digital expert on a wide palette of Google tools, after our intense product training!



What you will do as a Supervisor

  • Assist and coach your team by offering guidance and solutions
  • Monitor cases according to sampling plan and re-monitor all evaluations
  • Gather feedback from your team in regard to issues that need to be escalated
  • Meet with your team on a regular basis to evaluate results and discuss objectives
  • Meet with management on a daily basis to plan, strategize, and review performance
  • Participate in calibration sessions as well as in DMAIC meetings
  • Attend recurrent trainings on a regular basis
  • Motivate and influence the team through leading by example, developing confidence with each team member



What you will do as a Quality Analyst

  • Analyze data according to defined business rules and procedures and provide root cause analysis
  • Provide reports and analysis to assist others to track progress and optimize their focus on the areas of their interest and new trends
  • Highlight weaknesses based on data analysis for improvement purposes
  • Prepare monitoring plan on a weekly/monthly basis
  • Organize calibration sessions, gather, analyze and communicate the results
  • Work with management to prioritize business needs and deliver feedback related to team performance
  • Provide analysis needed and participate in Problem Solving Process-DMAIC sessions



What you will bring

  • At least 12 months of customer service experience
  • Superior Danish language skills and customer service mindset
  • Good communication skills in English
  • Ability to use the desktop computer system, Internet applications, and MS Office
  • Familiarity with Google products (Google Maps, Google Cloud ecosystem - docs, sheet, slides etc.)
  • Familiarity with Chrome OS & Android Operating systems
  • Numerical and Analytical Skills would be an asset



What we offer

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-))
  • Competitive monthly salary + 2 extra salaries per year
  • [ Link removed ] : Bring a Friend and get up to €2.000 depending on the language
  • Private Health Insurance
  • Numerous benefits and discounts
  • Full training by certified instructors
  • Professional growth & [ Link removed ]
  • [ Link removed ] as well as [ Link removed ]
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a [ Link removed ]  that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering [ Link removed ]  to all, regardless of gender, ethnicity, religion, culture or age.




Thinking about relocating and wondering about the cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, [ Link removed ] . No wonder Greece is a popular destination for tourists and expats alike.

 



Find out more

Would you like to see more [ Link removed ] speaking jobs options?

Do you need even more [ Link removed ] ?

Compétences recommandées

  • Analytical
  • Business Requirements
  • Calibration
  • Chrome Os
  • Coaching And Mentoring
  • Communication
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Job ID: 276117