Client services representatives assist customers with questions or issues with a particular product or service. They're the primary source of contact when customers have a concern or complaint.
A typical day in the life of a client services representative might include: • Explaining the proper use of a product • Resolving issues with a product or service by walking the client through adjustments or corrections to their account • Processing financial information related to the client's account • Recommending additional products or services to help the client reach their goals.
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