German Customer Support Consultant | VW Automotive Company
Gestion du personnel et recrutement
il y a 11 jours
Date de publicationil y a 11 jours
Débutant / JuniorNiveau d'expérience
Débutant / JuniorTemps pleinType de contrat
Temps pleinCentre d'appel / Service clientCatégorie d'emploi
Centre d'appel / Service clientEntièrement à distancePolitique de l'emploi à distance
Entièrement à distanceWe are looking for fluent German speakers, eager to work in Greece for the automotive leader!
Responsibilities
- Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails)
- Build customer trust through empathetic personalized conversations
- Strive for first call resolution and taking true ownership of customer needs and issues
- Engage with clients in a friendly and professional manner, while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Maintain high level of customer support and customer satisfaction, keeping a customer relationship database
Requirements:
- Native/near-native level of German (minimum level C1, oral and written)
- Fluent level of English (minimum level B2, oral and written)
- Excellent communication skills and good troubleshooting and problem-solving skills
- Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc)
- Ability to work in shifts (the department operates 24/7 so you will need to work in rotational shifts. Around 5 days per month will be night shifts, the rest will be split throughout the day)
- Ability to work remotely from home
- EU Passport
- Relocation to Athens
Benefits:
- Competitive salary (14 salaries per year)
- Performance based bonus
- Transportation bonus (only for on-site employees)
- Relocation covered
- Work from home (remote) *only if located in Greece*
- Health package
- Equipment provided
- Paid training and development opportunities
- Multicultural and modern working environment