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Team Manager with Arabic at Sutherland Global Services

Team Manager with Arabic

Sutherland Global Services Sofia, Bulgaria, BG Full-Time
Required languages: Arabic (Native/Bilingual) / English (Business Fluent)
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We are seeking an attentive and goal-oriented person to join us as a Team Manager with Arabic to lead, develop and motivate a high-performance team of Content Moderators. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Responsibilities:

•    Daily management of content moderation operations, SLAs and Quality
•    Recruit, train and manage a team of content moderators
•    Communicate content safety guidelines and best practices to moderation team
•    Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance
•    Liaise with the Wellness Coach to ensure team members’ well being
•    High affinity and cultural awareness of political/social situation in relevant market/region
•    Work closely with SME and senior team members to ensure quality and timeliness is maintained
•    Frequently review social media to provide input to develop, maintain and implement client content safety guidelines
•    Use metric management to discover performance drivers, root causes (people, process, system) and create action plans to address root causes
•    Manage staff coverage, assign team members to shifts, ensure attendance and quality of work
•    Motivate team members, understand their needs and encourage open two-way communication

Qualifications

•    1-2+ years in managing a team of 10-15+ members
•    Prior experience/skills in content moderation on Social Media preferred
•    E-commerce / Content Moderation / Social Media experience preferred
•    Strong metric management skills
•    People management skills 
•    Strong language skills in Arabic and English is a must
•    Ability of reason and analytical skills in diverse situations
•    Awareness of current events with great sense of social issues
•    Strong interpersonal skills, verbal and written communication skills, and empathy

[email protected]:

• Competitive salary
• Attractive performance incentives
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance
• Team Building activities, Charity events and initiatives and many other company events
• Internal trainings following the leading global standards
• Great office location
• Rewards and recognition programs.

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted  

Recommended skills

Analytical
Leadership
Arabic Language
English Language
Training
Verbal Communication
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Job ID: http://sf.joinsutherland.com/tp/