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Team Manager with Arabic at Sutherland Global Services

Team Manager with Arabic

Sutherland Global Services Sofia, Bulgaria, BG Full-Time
Required languages: Arabic (Native/Bilingual) / English (Business Fluent)
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We are seeking an attentive and goal-oriented person to join us as a Team Manager with Arabic to lead, develop and motivate a high-performance team of Content Moderators. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 


•    Daily management of content moderation operations, SLAs and Quality
•    Recruit, train and manage a team of content moderators
•    Communicate content safety guidelines and best practices to moderation team
•    Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance
•    Liaise with the Wellness Coach to ensure team members’ well being
•    High affinity and cultural awareness of political/social situation in relevant market/region
•    Work closely with SME and senior team members to ensure quality and timeliness is maintained
•    Frequently review social media to provide input to develop, maintain and implement client content safety guidelines
•    Use metric management to discover performance drivers, root causes (people, process, system) and create action plans to address root causes
•    Manage staff coverage, assign team members to shifts, ensure attendance and quality of work
•    Motivate team members, understand their needs and encourage open two-way communication


•    1-2+ years in managing a team of 10-15+ members
•    Prior experience/skills in content moderation on Social Media preferred
•    E-commerce / Content Moderation / Social Media experience preferred
•    Strong metric management skills
•    People management skills 
•    Strong language skills in Arabic and English is a must
•    Ability of reason and analytical skills in diverse situations
•    Awareness of current events with great sense of social issues
•    Strong interpersonal skills, verbal and written communication skills, and empathy

[email protected]:

• Competitive salary
• Attractive performance incentives
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance
• Team Building activities, Charity events and initiatives and many other company events
• Internal trainings following the leading global standards
• Great office location
• Rewards and recognition programs.

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted  

Recommended skills

Arabic Language
English Language
Verbal Communication
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