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Product Support Specialist with German job in Kraków at HCL Technologies

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Product Support Specialist with German at HCL Technologies

Product Support Specialist with German

HCL Technologies Kraków, PL Full Time
Required languages: English (Business Fluent) / German (Business Fluent)
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Our requirements:



• Bachelor's Degree – required



• Minimum 2 years of experience in Contract Service, Sales administration, Customer Service or Logistics – required

• 1-year experience in business analysis/project management – required

• 1-year Extensive experience improving transactional processes – preferred



• Demonstrated analytical skills

• Demonstrates excellent judgment and decision making skills

• Strong verbal communication and listening skills

• Demonstrated time management and priority setting skills

• Ability to simultaneously handle multiple priorities

• Ability to influence internal and/or external constituents

• Proactively approaches responsibilities

• Seeks to acquire knowledge in area of specialty



• Business Acumen & Customer Focus

• Actively implements process improvements at transversal level

• Written and oral outstanding professional command of English and German

• Computer Literate with usual programs (Word, Excel, etc.) and experience of ERP systems (Oracle preferred)


What we offer:

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Subsidy for foreign language courses
  • Christmas and holiday bonuses
  • Clear career path in a growing multinational organization

+ Possibility of fully remote work

  • Your responsibilities:


    Duties are listed in order of greatest importance. The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.


    Responsibilities/Essential Duties:


    • Providing support to Department/team’s leader in ensuring operational efficiency

    • Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes

    • Preparing and delivering reports, recommendations or alternatives for improving processes

    • Quantifying the impact of improvements to prioritize ideas and track results

    • Implementing controls to monitor processes and ensure they remain efficient and effective, including identifying critical metrics, reporting and documentation of new process flows

    • Providing regular updates of progress to process owners to ensure an ongoing partnership

    • Developing and implementing operating standards to increase and measure productivity

    • Guiding and performing business analysis activities (data cleansing and normalization, procedure documentation, etc.)

    • Management of, optimization of its application and use cross-functionally

    • Preparing and leading workshops with process stakeholders

    • Acquiring and maintaining an understanding of business functions and processes and develops an expertise in its workflows and outputs

    • Providing analytical support for sales and operations organization and top management

    • Keeping up to date standard operating procedures documentation for CSS operations

    • Coordinating and managing projects as directed

    • Communicating process changes, enhancements, and modifications

    • Adheres to and follows Client policies and procedures and applies function related SOX requirements and use tools such as Agile and Oracle


Recommended Skills

  • Process Improvements (Business)
  • Decision Making
  • Active Listening
  • Time Management
  • Verbal Communication
  • Management
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