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Dutch-speaking Roadside Assistance Agent job in Maastricht at Multilingual Jobs Worldwide

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Dutch-speaking Roadside Assistance Agent at Multilingual Jobs Worldwide

Dutch-speaking Roadside Assistance Agent

Multilingual Jobs Worldwide Maastricht, NL Full Time
Required languages: Dutch (Native/Bilingual) / English (Business Fluent)

Our client in Maastricht is looking for Technical Support Advisors!

The organization


Our client is a well-known German automotive brand. Their Customer Assistance Center is located in Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective customers. Beyond this responsibility, they also steer and further develop the global Customer Contact Centers for After-Sales and Sales. 1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.


For over 20 years the Customer Assistance Center aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.



Customer Service Benelux department


The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of vehicles.



Roadside Assistance Benelux Region


Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.



Requirements

  • Good understanding of Customer satisfaction;
  • You are native in Dutch & (near) native in French;
  • Fluency in English (corporate language);
  • Good written and verbal skills;
  • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
  • Empathy and negotiation skills;
  • Open-minded to a diversity of cultures;
  • Computer literacy;
  • Act as our Brand ambassador.

We offer

  • A job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary;
  • A “tailor made” individual development plan;
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
  • Collective health insurance at discounted rates;
  • Pension plan;
  • 200 vacation hours (based on full time employment) that you can use right from the start!;
  • Holiday allowance: 8% of annual salary;
  • Competitive performance based salary growth;
  • Result oriented bonuses;
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Working Conditions

  • You will be offered 1 contract with a duration of one year, after this the contract will be of an indefinite time;
  • Full-time basis of 37.5 or 35 hours per week, however part-time basis (32 hours) can also be discussed;
  • Flexible shift system with day, evening and weekend shifts.
  • We provide an extensive 3 week initial training and a follow up buddy program of 1-2 months.

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.

Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

Recommended Skills

  • Customer Service
  • Roadside Assistance
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