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German Customer Service Executive job in Gibraltar at Lottoland

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German Customer Service Executive at Lottoland

German Customer Service Executive

Lottoland Gibraltar Full Time
Required languages: German (Native/Bilingual)

German Customer Service Executive 

Lottoland is the world’s leading online lotto provider, we are a disrupter that offers jackpots in the hundreds of millions giving 13 million customers worldwide the chance to win enormous record breaking pay-outs. In September 2018 Lottoland was awarded with a GUINNESS WORLD RECORD for the ‘Largest online gambling payout ever’ of €90 million!

We are looking for a Customer Service Executive for the German-speaking market as soon as possible. Would you like to be part of the exciting fast paced environment in a floating office on the coast of Gibraltar? Then you've come to the right place at Lottoland.

What you can expect:

·     Action every day: Support our players by phone, email or chat with questions about our jackpots, deposits, withdrawals and more.

·     Be a lucky charm: Help our players by promoting the latest products, bonus offers or other promotions.

·     The best opportunities for change: Nearly 50% of our Customer Service employees not only gain plenty of industry experience, but also advance internally/move up internally to a wide variety of different positions.

·     Plenty of time to enjoy the sun: Thanks to flexible working hours and shifts, you'll be part of a team schedule that gives you the perfect mix of free time on weekends, late starts and early finishes.

·     Your contact list gets full: every day you work on exciting projects together with old and new faces from different departments.

·     (Sometimes) chaos reigns: it can get hectic, we're honest. But we guarantee you: we work as a team, and together we know what it means to work hard, but also to relax at social events after work.

·     Your opinion counts/matters: Join our partners in testing the latest games, features, and products to stay on top of the latest technology.


What you ideally bring with you:

·       Native-level German and a desire to learn English: You may work in the German-speaking market, but you will be working with international colleagues on a daily basis.

·       Desire for (personal) change: Get a new perspective for your career, because 300 sunny days a year, Spanish culture and a floating office you can only find here.

·       Not afraid of player contact: You are the first point of contact for our players, so you should have no problem helping our players with their enquiries in an appropriate tone.

·       Desire to fill your industry knowledge: The more you learn about our offering while working here, the easier it will be for you to interact with our players on a daily basis.

·       Desire for open team culture and flexibility: Our players also need your help on weekends, so you should be willing not to stick to a strict 9-to-5 working day. Guaranteed: Free Mondays & Tuesdays have their own advantages.

Does all this sound like the ideal opportunity to give your career a new boost? Then apply now for your dream job at Lottoland. We look forward to meeting you!

Recommended Skills

  • Active Listening
  • Attentive
  • Customer Service
  • Effective Customer Support
  • German Language
  • Upholding Customer Service
Apply to this job.
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