Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Service Advisor (Spanish Speaker) at FARFETCH Portugal

Customer Service Advisor (Spanish Speaker)

FARFETCH Portugal Porto, PT Full-Time
Required languages: Spanish (Business Fluent) / English (Business Fluent)
Competitive Salary
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
We are looking for a Customer Service Advisor (Spanish Speaker), to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
    • Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
    • Provide information with regards to products and services and other related inquiries;
    • Be the face of Farfetch to our customers and partners alike.
    • Experienced in customer service (1 year), in a fashion environment;
    • Fluent in English and Spanish (mandatory);
    • Proficient in the use of IT systems, both customer service specific and windows packages;
    • Knowledgeable of fashion/fashion brands;
    • Exceed customers' expectations;
    • Articulate and passionate.
    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan
    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.

Recommended Skills

Spanish Language
English Language
Flexible Working
Apply to this job.
Think you're the perfect candidate?
Apply on company site