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Customer Care Associate in Lisbon (Dutch Speaker) job in Lisbon at Blu Selection

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Customer Care Associate in Lisbon (Dutch Speaker) at Blu Selection

Customer Care Associate in Lisbon (Dutch Speaker)

Blu Selection Lisbon, PT Full Time
Required languages: Dutch (Native/Bilingual) / Flemish (Native/Bilingual) / English (Business Fluent)
€11,400 - €15,000/Year
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Lisbon is a very colorful and vibrant city to live in with a rich cultural history! You will be surrounded by friendly people living good vibes and a happy-go-lucky urban life. Is a warm climate all year what you are looking for? Live the sunny beach life next to the Atlantic and have a look at this opportunity!

Your responsibilities and impact as a Customer Service Agent in Lisbon will be:

– Being a mentor to consumers in different fields (there are several projects)
– Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
– Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
– Being in contact with other departments and redirecting related cases and issues to related departments.

Skills, experiences and interests you need to succeed in this role:

– Speak a native level of Dutch and at least a B1 level in English
– Know the value and impact that a good customer experience can create
– Are an attentive listener, comfortable and skillful at communicating with people
– Enjoy being energetic, innovative and working proactively at a fast pace
– Get excited about intercultural communication and the expatriate lifestyle
– Are already living in or willing to relocate to Lisbon for an international career and life experience.

What’s in it for you?

– Type of Contract: A fixed-term contract (12 months) renewable every year.
– Working Hours: Full time on rotating shifts (depending on the project).
– Training: Have a kick-start your career with the intensive training that the company offers to their new employees.
– Salary Conditions(*): You have 2 options:
   – Including free accommodation (shared flat, all bills included): 950€ gross/month
   – Excluding accommodation: 1250€ gross/month
(*) Compensation during training period if successful (1-4 weeks depending on the project): 50% of your hourly wages (lower taxes)

Relocation Package for International Candidates:
– Reimbursement of your initial flight expenses after 9 months
– Airport pick-up
– Yearly two-way flight ticket back to your home country (within the EU)
– Help in paperwork, opening bank account, etc. upon your arrival.

Extra Perks:
– Private health insurance after 6 months of contract which is extra to the standard insurance
– Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
– Portuguese public holidays and 22 days of paid holidays.

Hi, I'm Ruby from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 932 719 470 or reach me via [ Link removed ] .
Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.

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