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Customer Service Agent - German Speaker job in Lisbon at HCL Technologies

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Customer Service Agent - German Speaker at HCL Technologies

Customer Service Agent - German Speaker

HCL Technologies Lisbon, PT Full Time
Required languages: English (Advanced) / German (Business Fluent)
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Customer Service Agent - German Speaker


HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).


Job Description


As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.


Qualifications & Experience

  • High School Degree, GED or equivalent
  • Bachelor’s Degree in any related field is preferred
  • Minimum 1 year of experience in customer support

Required Language Thresholds:

  • German (C2: Native-Level Fluency)
  • English (B2: Independent User Level)

Skills & Knowledge

  • Knowledge of computers and MS Office
  • Working knowledge of a customer focused environment
  • Effective interactive skills and ability to work as part of a team
  • Resilient under pressure and adaptable to unseen work demands
  • Flexible attitude towards working patterns including early starts, & Bank Holidays

Benefits and Perks

  • Competitive Salary
  • Meal Allowance on Card
  • Career Progression Opportunities
  • Parenthood Program
  • Well rounded Health and Life Insurance Packages
  • On-site gym: includes indoor pool access, fitness classes, and a football pitch
  • Staff Canteen with varied food options and river-facing balcony seating

Responsibilities

  • Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
  • Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams
  • Coordinate regular calls with the client for refills and upgrades to product accessories
  • Process both client-generated and internally generated service request tickets within specified delivery times
  • Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database
  • Flexibility to take on additional tasks as directed by Team Lead

[ Link removed ]

Recommended Skills

  • Adaptability
  • Administration
  • Analytical
  • Communication
  • Customer Service
  • Databases
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