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French speaker Gaming Support Representative (m/f)Signing Bonus 2000€ job in Lisbon at Teleperformance Portugal

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French speaker Gaming Support Representative (m/f)Signing Bonus 2000€ at Teleperformance Portugal

French speaker Gaming Support Representative (m/f)Signing Bonus 2000€

Teleperformance Portugal Lisbon, PT Full-Time
Required languages: French (Native/Bilingual) / English (Advanced)
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In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the "COVID Clean" certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!



Your Profile

•Native level French speaker;

•Fluency in English (B2);

•High school diploma (or equivalent);

•Passion for online Gaming Industry (MMORPG);

•Excellent verbal and written communication skills;

•Team player with strong problem solving and conflict management skills;

•Creative and out-of-the-box thinking;

•Eager to do deep research to resolve any given issue;

•Having a critical thinking when presented with a yes/no decision;

•Experience with different PC game Launchers and online Gaming (Game console knowledge is a plus);

• Positive attitude towards challenges and day to day changes.


Our Offer

•Excellent work opportunity in a leading multinational company;

•International career in a multicultural environment;

•Possibility of cooperation with leaders in various industries;

•Stable work and career progression;

•Long-term development opportunities;

•Health Insurance since day one in the company;

•Possibility to live in one of our apartments;

•Initial flight expenses refund;

•Annually complementary return flight to your home country (within Europe);

•Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;

•Free Portuguese language courses, sport activities and organized events.



Responsibility

• Resolving and answering contacts from the players;

• Reading and understanding logs for item restorations;

• Use all resources at hand to provide the most epic gaming support experience;

• Collaborate closely with specialized points of contact of the Player Support team to achieve the best outcome;

• Managing account and billing related issues;

• Answering for in-game inquiries;

• Pro-actively being involved in the most recent updates regarding this specific gaming industry.



Recommended Skills

Communication
Complex Problem Solving
Critical Thinking
French Languages
English Language
Conflict Management
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