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German-speaking Hardware Support Specialist to sunny Lisbon at Multilingual Jobs Worldwide

German-speaking Hardware Support Specialist to sunny Lisbon

Multilingual Jobs Worldwide Lisbon, PT Full Time
Required languages: German (Native/Bilingual) / English (Business Fluent)

We are looking for Hardware/Software Technical Support to beautiful Lisbon, Portugal

Do you have a minimum of 1-year technical support experience with hardware or software support? - If so, then we are looking for you!

Our partner is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers, and 149,000+ ‘Ideapreneurship’ working in 45 countries, the company serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. The company generated consolidated revenues of USD 9.7 billion for 12 Months Ended 31st Dec 2019.

Due to our expanding plan, we are looking to hire an Escalated Support Hardware/Software Specialist – Fluent in German to help support our growth in Portugal.

Main responsibilities:

Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to German-speaking customers, field engineers and business partners engineers for escalated issues, there is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction. Close liaison with the Next Level Technical Escalation team, engineering groups and in-country technical support staff is the norm. The role calls for a highly motivated person with strong technical knowledge and excellent customer skills.

Main requirements:

  • A-Level Education / Leaving Certificate or equivalent.
  • Relevant Technical qualifications.
  • A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
  • Able to communicate in English and required advertised language with complete accuracy and clarity, both verbal and written.
  • Able to control interactions with customers using persuasion and influencing skills.
  • Able to work under pressure and deal positively with difficult situations.
  • Aptitude for understanding and troubleshooting technical problems.
  • Able to convey sensitivity and a positive approach to customer needs.
  • Can demonstrate effective interactive skills and ability to work as part of a team.
  • Fluency in English and German
  • Minimum of 1 year working in supporting electro-mechanical devices
  • Skill and competency at providing professional technical telephone support.
  • Experienced at troubleshooting known/unknown technical queries.

Benefits:

  • Competitive salary offers
  • Career Progression Opportunities
  • Parenthood Program
  • Well-rounded Health and Life Insurance Packages

Sounds interesting? Apply today and we will contact you shortly!

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries. 

  • Evaluate new technology hardware and software
  • Resolve technical hardware and software issues
  • Resolve hardware and software problems
  • Resolve software and hardware problems
  • Call from computer users concerning hardware and software system operations
  • Help resolve hardware or software problems
  • Manage software support and maintenance
  • Troubleshoot and provide technical support for software, hardware, and network access issues
  • Resolve possible hardware, software and network problems
  • Providing end-user support for desktop and network-related problems
  • End users in use of hardware and software
  • Centered support to all users on all software applications
  • Diagnosing and resolving technical hardware and software issues
  • Resolve technical hardware, software and telephone issues
  • Assist with off-site support for client functions
  • Interpret problems and provide technical support for hardware, software, and systems
  • Evaluate user requests for problems with hardware and software
  • Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training
  • Assist with network software installation and problem troubleshooting
  • Providing technical assistance and support related to computer systems, hardware, and software

Recommended Skills

  • Help Desk Support
  • Technical Support
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