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Team Leader with English job in Poznań at Conectys

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Team Leader with English at Conectys

Team Leader with English

Conectys Poznań, Poland, PL Full-Time
Required languages: Polish (Native/Bilingual)
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You come with

  • Ability to assimilate information and learn quickly, self-study oriented
  • C1 level of English
  • Easily adaptable to new circumstances, technologies, and procedures
  • Well-organized and able to handle administrative tasks efficiently
  • At least 1-2 years experience in managing a team of at least 10 people (preferably in the BPO industry), with a sufficient understanding of People Management, tools, processes, and methodologies
  • Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO
  • Ready to work on a shift rotating schedule, including the weekends and national holidays

We have for you

  • Working on an international project
  • Working from home (during the Covid-19 pandemic)
  • Multicultural and multilingual environment
  • Working with social media and new internet technologies
  • The office located in the city center
  • Benefits: medical healthcare & meal tickets

A day at Conectys

  • Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports
  • Managing day to day operational interactions with the Client(s)
  • Coordinating day-to-day activities to meet or exceed Service Level Agreements
  • Reporting on the overall performance of the team and suggest possible areas of improvement
  • Managing staff schedules, staff recruitment, training, performance evaluation, monitoring
  • Defining and managing the tasks, roles, and responsibilities of the customer teams

Recommended Skills

Scheduling
Training
Recruitment
Performance Appraisal
Curiosity
Adaptability
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Job ID: TL666