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GERMAN CUSTOMER SUPPORT EXPERT in Spain at

GERMAN CUSTOMER SUPPORT EXPERT in Spain

Barcelona, ES Full Time
Required languages: German (Native/Bilingual)
22.000 €/Año

We are hiring for a position of German Speaker Customer Support Expert in our office in Barcelona, Spain.


As a Technical Support Expert your responsibilities will be:

  • Interact with users via email, phone, and chat
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation
Requirements

To be successful in this role you need:

  • Native level of German and C1 level of English
  • Previous customer facing experience (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Experience working within a metric and target focused work environment
  • Excellent listening and communication skills, written and verbal
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail

Benefits

What do we offer:

  • Full-time (39 hours/week)
  • Permanent Contract
  • Relocation package: Flight tickets and 600€
  • Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week). Work from office in Barcelona
  • Salary: 22.000 € gross/year
  • Continuous training and development program
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Recommended Skills

  • Customer Care
  • Customer Service
  • German Language
  • Relocation Package
  • Technical Support
  • Work In Spain
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